The Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in  states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously  evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

The Job

Every day, millions of Airbnb hosts around the world create comfortable, reliable and unique stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers a unique opportunity to share their culture and connect with people they wouldn’t have met otherwise.Our Hosting Organization exists to bring a wider array of diverse Hosts & Guests into the Airbnb community, support their success and experiences, earn their trust, and ensure their safety and security. Airbnb aspires to be the most creative company on the planet and lead the travel industry in offering an entirely new form of human-centric, experience-driven travel.  

Airbnb is looking for a Consumer Insights Manager to join the Global Consumer Insights and Trends teamfunction globally. This person will join a newly minted team that looks to provoke and inspire the organization with strategic and actionable insights. 

This position will identify and define market opportunities and frictions, and spark cross-functional action plans to solve issues and improve the hosting & guesting experiences of our existing and growing community.

Responsibilities:

• Lead consumer research and insights projects end-to-end; identifying ideal methodologies and providing oversight into the data collection process and analytic work plan to ensure quality deliverables, all with an eye to the details and the bigger picture
• Define and manage project tasks and activities; including timelines, budget and potential risks or issues that arise, while providing relevant and timely communication to all partners, vendors and stakeholders alike
• Develop and maintain collaborative, productive relationships with internal team members and stakeholders, as well as with current and prospective research suppliers
• Day-to-day responsibilities will include: cross-functional partnership, project management, custom primary research, leveraging secondary research, the integration of syndicated data or other existing sources, and research socialization
• Evaluate the team’s current insights offerings and analytical capabilities and make recommendations to fill knowledge gaps
• Introduce innovative and outside-the-box research concepts and techniques
• Proactively identify and prioritize key business questions and evaluate appropriate solutions and research plans
• Synthesize data from disparate sources and break down complex data sets across multiple studies to develop cohesive stories anchored in actionable findings
• Act as an audience expert, an indispensable partner, and a strategic consultant to position the Consumer Insights & Trends team as a key business partner across the organization
• Create engaging presentations that both inform and inspire
• Design and present deliverables that bring data to life with compelling human insight and context, while conveying compassion and understanding for all audiences

About You

• 7+ years of relevant research management
• A degree in the field of research, marketing or social sciences. Advanced degree a plus
• Experience working at both a market research supplier and client side in an internal insights role
• Experience with both qualitative & quantitative research in markets beyond the US
• Experience with GoogleSuite (e.g, Google sheets, Google Slides), a plus
• High degree of proficiency in analytical tools and platforms
• Strong presentation-building, storytelling, and data visualization skills
• Well versed in quantitative & qualitative research methods and programs including foundational work like segmentations, ad testing, concept testing, brand trackers, IDIs, focus groups, digital-qual projects, immersions, ethnographies, etc.
• Familiarity and understanding of analytic methods such as, but not limited to TURF, max-diff, choice-based methods, opportunity sizing, segmentation, predictive modeling, etc.

The Pay

Our job titles may span more than one career level. The starting base pay for this role is between $124,000 and $156,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Belonging & Accommodations

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: [email protected]