Enterprise Account Manager / Operations Manager

We are seeking a highly motivated logistics professional to join our team. This single opening may be filled at the Account Manager or Operations Manager level depending on the selected candidate’s skills, experience, and career trajectory.

• Account Manager level: Focuses on direct management of customer accounts, ensuring service delivery, proactive communication, and relationship growth.

• Operations Manager level: Oversees broader operational efficiency across the office, leading account teams and ensuring processes, systems, and performance standards are met.

Essential Duties and Responsibilities

For All Levels:

• Serve as a key connection between customers, sales, and operations to ensure service excellence.
• Collaborate with internal teams to ensure smooth execution of logistics and compliance with customer SOPs.
• Track and report on performance metrics, identifying trends and areas for improvement.
• Act as an escalation point for issues, proactively identifying risks and driving resolutions.
• Provide mentorship and direction to Account Coordinators and interns.

Additional for Account Manager level:

• Serve as the main point of contact for assigned customer accounts, maintaining strong relationships and understanding customer goals.
• Manage routing guides, tender acceptance/rejection, and RFP/bid packets to drive contractual volume.
• Provide customer-specific reporting, insights, and continuous improvement recommendations.
• Maintain account documentation (SOPs, process guides) and ensure alignment across teams.

Additional for Operations Manager level:

• Oversee office-wide operational efficiency, including load board management, customer SOPs, and claims management.
• Manage and develop Account Managers, Account Coordinators, and interns, including monthly performance reviews and training.
• Assign daily operational tasks and monitor execution.
• Lead operational meetings with executive leadership to review performance and address challenges.
• Monitor and optimize use of operational technology (bots, bad build reports, RFP trackers) to improve efficiency and win rates.
• Manage PTO coverage and ensure continuity of service for all accounts.

Job Requirements

Account Manager level:

• Bachelor’s degree preferred.
• 1–2 years of transportation or logistics experience required.
• Strong organizational and communication skills.
• Ability to manage customer relationships and drive account success.

Operations Manager level:

• Bachelor’s degree in Business or related field preferred.
• 2–5+ years of transportation or logistics experience with direct leadership responsibilities.
• Demonstrated ability to lead and develop teams, drive process improvements, and deliver operational results.
• Strong ability to manage multiple stakeholders and balance office-wide priorities.

Knowledge, Skills, and Abilities (All Levels)

• Excellent interpersonal, verbal, and written communication skills with ability to interact across all levels of leadership.
• Ability to thrive in a fast-paced, high-energy environment while managing competing priorities.
• Strong analytical and problem-solving skills, with the ability to interpret data and make sound decisions.
• Proficiency in Microsoft Office; Excel and Tableau experience preferred.
• Ability to read, analyze, and interpret industry documents and reports.
• Customer-centric mindset with the ability to proactively address concerns and identify value-added solutions.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. 

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.