Starlink Customer Support
Confirmed live in the last 24 hours
West Athens, CA, USA
- High school diploma or equivalency certificate
- 1+ years experience in training, learning & development, adult learning theory, service design, or content management
- 2+ years of experience in a front-lines support with a high focus on technical support diagnosing, troubleshooting, or repairing technical consumer products
- Experience speaking, training, or presenting in front of large groups of attendees
- Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving issues, and you can distill complex concepts into the simplest explanations. You internalize customer concerns, solve them, and keep it positive
- Experience actively using, learning, and troubleshooting consumer electronics
- Technical aptitude and demonstrated experience with networking, hardware troubleshooting, software development, and debugging Wi-Fi and router functions etc
- Excellent problem-solving skills
- Strong attention to detail, project management, and organizational skills. You take pride in your craft
- Demonstrated experience in high-growth, fast-paced environment
- Willingness and ability to flex weekday and daytime hours as needed to support our growth and onboarding efforts
- This role will lead technical training for support staff in multiple locations across 6 different shifts -- schedule flexibility is required in order to support in-person trainings across these locations and shifts
- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
- Assist training team with logistics and coordination for cross shift training programs, both ongoing and initial: coordinating workshops, hosting trainings, booking rooms, printing and preparing materials, sending communications to participants, and setting up sessions
- Support the technical training efforts for all associates across multiple shifts by providing on the spot training, shadowing, coaching, and supporting the leader's needs for their shifts
- Evaluate the effectiveness of the team's learning initiatives (both initial and ongoing) through collecting and analyzing data and tracking key metrics (through surveys, focus groups, interviews, etc.)
- Work with the operations team to develop engaging course content based on upcoming rollouts and continuous education needs to ensure team is trained and confident in product and feature changes
- Provide technical support to customers and associates using hardware, software, and network expertise
- Own recurring training, preempting changes in the program. This includes new processes, countries, types of customers, systems changes, etc
- Attend hiring events and participate in interviews
- Design educational content focused on growing associates' skills (trainer tip Thursday, bridge e-learning)
- Track access and permissions based on training completion by team member across all shifts
Designs, manufactures, & launches rockets and spacecrafts
SpaceX's mission is to make humanity multiplanetary. The company is working on a next generation of fully reusable launch vehicles that will be the most powerful ever built, capable of carrying humans to Mars and other destinations in the solar system.
- Benefits and Perks - Our employees’ well-being is important to us and essential to our capacity to do extraordinary things. We offer a wide variety of programs to support the health, wellness, and financial security of our employees and their families.
Company Core Values
- Make History - SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company capable of returning a spacecraft from low-Earth orbit, and in 2012 our Dragon spacecraft became the first commercial spacecraft to deliver cargo to and from the International Space Station. And in 2020, SpaceX became the first private company to take humans there as well.
- Reusability - SpaceX believes a fully and rapidly reusable rocket is the pivotal breakthrough needed to substantially reduce the cost of space access. The majority of the launch cost comes from building the rocket, which historically has flown only once.
- Landing - SpaceX’s family of Falcon launch vehicles are the first and only orbital class rockets capable of reflight. Depending on the performance required for the mission, Falcon lands on one of our autonomous spaceport droneships out on the ocean or one of our landing zones near our launch pads.