Ncino Commercial Credit Systems Lead

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs.The Sr. Analyst of Commercial Credit Systems is focused on driving continuous improvement and technological innovation through the nCino platform and other credit systems. The position requires managing the credit systems including, user training and support, process automation, while ensuring alignment with broader business objectives. Key responsibilities include developing and implementing training programs, providing technical support, improving the processes, efficiency and user adoption of the platforms, influencing and aiding in the execution of system configurations, and collaborating with various departments to enhance credit workflows.

About This Role:

• Drive a culture of continuous improvement, ensuring the credit department remain adaptable, resilient,and aligned with the broader business strategy.
• Lead the organization’s commercial credit systems strategy, ensuring optimal design, innovative and functionality for credit underwriting.
• Work closely with IT, data teams, and other departments to leverage technology in transforming commercial credit operations, automating processes, and ensuring real-time data visibility.
• Provide support to the nCino user base around day-to-day activities including configuration, support, maintenance and improvement of the platform.
• Develop and deliver comprehensive training programs for end-users on nCino functionalities.
• Identify, diagnose and resolve end user problems in an effective, timely and courteous manner.
• Participate in future conversions and configurations planned for the Bank as part of our roadmap.
• Develop training plans, materials, and documentation for application users, keep materials up to date, coordinate new user and ongoing training sessions for new employees. Assist in communicating change management for the system.
• Monitor and evaluate the impact of system implementations, using data analytics to continuously refine processes and increase operational efficiency.
• Partner with the senior leaders and credit teams to set the strategic direction for commercial credit systems, with a focus on scalability, innovation, and future-proofing processes.
• Influence critical decisions at the executive level by presenting data-driven insights and advocating for innovations that enhance the credit function.
• Collaborate with risk management, finance, operations, and other business units to enhance commercial credit workflows and integrate enterprise-wide changes.
• Work with bank management to ensure full compliance with all industry regulations and bank policy/procedure
• Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties.  Complete compliance training and adhere to internal procedures and controls, as required.  Report any known violations of compliance policy, laws, or regulations.  Report any suspicious customer and/or account activity.  If applicable, ensure direct reports meet the above requirements and take action to address employee performance issues.

The Ideal Candidate for This Role:

Key Skills:

• Strong management, leadership, and training skills.
• Strong organizational and analytical skills
• Excellent oral and written communication skills, especially in business writing;
• Must have the ability to effectively communicate with senior management and other business units
• Deep understanding of the nCino platform and its capabilities
• Ability to perform industry research and draw relevant conclusions relative to industry risks, trends, and opportunities.
• Ability to professionally interact with bank staff to build and maintain key partnerships
• Excellent computer skills, and experience with Microsoft suite of products including excel, word, PowerPoint, etc.
• Must be a team player and able to successfully oversee and manage multiple tasks on a regular on-going basis.
• Strong interpersonal and persuasive skills. 
• Strong understanding of industry regulations and compliance requirements.
• Understands how technology solutions are implemented and the impact on platform users and external partners
• Has organizational skills to align different interests and to drive efforts that span across more than one team

Minimum Qualifications:

Required:

• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
• 7+ years’ hands-on experience with the Salesforce platform with deep knowledge of the nCino cloud banking platform (nCino certifications preferred)
• General lending knowledge encompassing Commercial, Ag, CRE and/or Consumer credit lending
• Expertise in data systems and leveraging technology for operational excellence
• Proven ability to problem solve
• Works with a sense of urgency in bringing solutions and closure to issues

Compensation:

Compensation range (base pay): $80,061.00-$132,099.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250323

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.