Program Manager

We are seeking an experienced and results-oriented Program Manager to oversee and drive IT programs leveraging Agile and Scrum methodologies. This role is critical in managing multiple projects, coordinating cross-functional teams, and ensuring the delivery of high-quality IT solutions. The ideal candidate will have deep expertise in Agile practices, strong leadership skills, and a proven track record of delivering complex IT initiatives in a dynamic environment.

Minimum Education and/or Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 5+ years of experience in program management.
• Demonstrated expertise in managing Agile and Scrum projects in a complex environment.
• Agile certifications such as Certified ScrumMaster (CSM), Certified SAFe Program Consultant (SPC), or PMI Agile Certified Practitioner (PMI-ACP).
• Project management certifications such as PMP or PgMP (preferred).
• Familiarity with tools such as Jira, Confluence, or Azure DevOps.
• Experience in IT infrastructure, software development, or digital transformation projects.

Additional knowledge and skills:

• Exceptional communication and collaboration skills.
• Comfortable in highly dynamic and frequently ambiguous environments.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills with the ability to manage complex and competing priorities.
• Ability to work collaboratively in a cross-functional team environment.

Essential Duties and Responsibilities:

Program Planning and Execution

• Plan, coordinate, and oversee IT programs to ensure successful delivery on time, within scope, and budget.
• Establish and manage program goals, deliverables, and timelines in alignment with organizational priorities.
• Track and monitor program progress, resolving any issues that arise.

Agile and Scrum Leadership

• Implement and promote Agile and Scrum methodologies across program teams, delivering immediate value to a minimum viable product and can evolve over time.
• Facilitate Agile ceremonies, including sprint planning, stand-ups, retrospectives, and backlog grooming.
• Ensure teams adhere to Agile principles and practices, fostering a culture of collaboration and continuous improvement.

Stakeholder Collaboration

• Work closely with business units, product owners, and technical teams to define program objectives and requirements.
• Act as a liaison between stakeholders and Agile teams to ensure clear communication and alignment.
• Provide regular program updates and insights to senior leadership.

Risk and Issue Management

• Identify, assess, and manage risks to program success, developing mitigation strategies as needed.
• Resolve conflicts and address challenges that could impact program outcomes.

Performance Tracking and Reporting

• Define and monitor key performance indicators (KPIs) to measure program success.
• Use Agile tools such as Jira, Confluence, or Azure DevOps to track and report on program metrics.

Continuous Improvement

• Analyze program performance to identify areas for improvement in processes and practices.
• Drive initiatives to enhance efficiency, quality, and delivery speed across IT projects.