Associate Director of Nursing Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director of Nursing Services

Job Profile Title

Associate Director C, Healthcare

Job Description Summary

The Associate Director of Nursing supervises nursing and medical assistant staff, promotes excellence in patient care, supports departmental operations, ensures compliance with healthcare regulations and accreditation standards, and collaborates with campus partners to advance student wellness initiatives. Reporting to the Director of Nursing, this role provides clinical and administrative leadership while collaborating with nurses, medical assistants, healthcare providers, and other support staff to ensure safe, effective, and compassionate care in a positive and professional environment.

Job Description

Job Responsibilities

• Direct daily nursing operations and oversee the delivery of comprehensive outpatient healthcare services. Provide the full scope of nursing care, including telephone and in-person triage, patient assessment, interpretation of clinical information, treatment recommendations within scope of practice, and patient education regarding illnesses, medications, and health conditions.
• Collaborate with physicians, advanced practice providers, nurses, medical assistants and support staff to provide coordinated, high-quality patient care. Determine appropriate staffing assignments, delegation of duties and skill mix among licensed and unlicensed healthcare personnel to ensure efficient clinical operations. 
• Supervise, mentor, train, and evaluate professional nursing staff, medical assistants, and support personnel. Directly manage the medical assistant team, including scheduling, performance evaluations, coaching, and administrative responsibilities. Foster a collaborative, respectful, and professional work environment focused on continuous quality improvement and exceptional patient care. Support the Director of Nursing in carrying out departmental leadership and administrative responsibilities. Participate in management meetings, committees, and interdisciplinary work groups.
• Ensure compliance with University policies, nursing standards of practice, HIPAA, FERPA, OSHA, infection prevention guidelines, and all applicable state and federal regulations. Support quality improvement initiatives and maintain readiness for accreditation surveys, including compliance with AAAHC standards. Promote evidence-based practice and continuous process improvement to enhance patient safety and service quality.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor of Science in Nursing (BSN) and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Master's degree in Nursing (MSN), Healthcare Administration, Public Health, or a related field preferred.
• Licensure
  • Current, unrestricted Registered Nurse (RN) license.
  • Graduation from an accredited nursing program.
  • Basic Life Support (BLS) certification required.
  • Experience with Epic electronic medical records preferred.
• Experience
  • Three to five years of progressive clinical nursing experience.
  • One to three years of supervisory or administrative leadership experience in an ambulatory care, family practice, student health, or other fast-paced outpatient setting preferred.
  • Experience caring for adolescents and young adults within a culturally diverse population preferred.

Application Requirement 

• A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.  

**This position is classified as "Essential Personnel." As an essential employee, you may be expected to report to work or remain on duty during university closures, delayed openings, or early dismissals, unless otherwise directed by your supervisor or a member of the senior management team. Additionally, you may also be required to work during university emergencies, including but not limited to natural disasters, extended periods of inclement weather, and other unforeseen events.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Health and Wellness

Pay Range

$77,330.00 - $125,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements 
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours:Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay