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Assistant Manager
Member Experience
Posted on 9/16/2022
New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • 2+ years of experience in hospitality, event management, luxury sales, and/or customer service arena
  • Ability and desire to build lasting relationships with prospective and current members
  • Uncompromisingly high standards when it comes to detail and accuracy
  • Ability to excel and empower staff in a constantly evolving, diverse environment
  • Able to recognize areas needing improvement, make changes and resolve issues using good judgment
  • Outstanding verbal and written communication skills, including the ability to effectively present information and respond to questions from colleagues and customers
  • Understanding of employee positions and willingness to perform duties in employees' absence
  • Professional and appropriate business appearance and demeanor
  • Proficient in Google Suite and Microsoft Office
  • Must be able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business
  • Act as a role model and brand ambassador for Peloton
  • Ensure every member's experience at Peloton Studios is consistently outstanding
  • Responsible for managing the day-to-day of staff, scheduling, and seeing that all operating policies, including service and safety, are being followed
  • Assist Studio Member Experience Manager in interviewing, hiring, and performance reviews
  • Lead all aspects of the Member Experience team
  • Creates the team's schedule and sends it out on a regular basis while monitoring switches between team members
  • Assist Studio Member Experience with ensuring the team is effectively completing job responsibilities
  • Handle studio reservation and POS systems
  • Work alongside the Studio Manager, and Director, to manage the F&B offering in the cafe
  • Manage inventory and stock
  • Demonstrate honesty and integrity and lead by example to influence and inspire others
  • Handle customer issues/complaints with the utmost integrity and work to accommodate special requests whenever possible
  • Partner with fellow management team and departments to engage with and promote special members moments
  • Understand team member positions well enough to perform duties in team members absence

1,001-5,000 employees

Live and on-demand boutique studio classes
Company Overview
Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. The company offers a suite of fitness products and services.
  • Comprehensive health & life benefits
  • Supporting families
  • Future planning
  • Education
  • Product discounts
  • Supporting our communities
Company Core Values
  • Put members first
  • Operate with a bias for action
  • Empower teams of smart creatives
  • Be the best place to work
  • Together we go far