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Business Operations Associate II
Posted on 11/28/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Asana
Management
Zendesk
Requirements
  • Driven and committed to achieving results and optimizing processes
  • Uses data to make informed decisions
  • Experience identifying and attempting to solve problems on their own
  • Focused on helping your teammates grow and improve their quality of work
  • Excellent at discovery and highly curious
  • Detail-oriented, yet able to move forward efficiently in the face of unanswered questions and ambiguity
  • Always looking to find a way to improve a process
  • Comfortable with context switching
  • BA/BS preferred
  • 3-5 years of experience in an operations, project management, business operations or strategy position
  • Excellent verbal and written communication and presentation skills to accurately document and report findings to a variety of audiences
  • Preferred proficiency and experience working with Zendesk, Intercom, Asana, Google Suite, LMS tools, Lucidchart, Excel, Slack
  • Experience working in ambiguity, navigating conflicting customer needs and developing solutions that satisfies all teams
  • Ability to comfortably provide feedback to the Executive Team
Responsibilities
  • Engage with leadership, key stakeholders, and subject matter experts to clearly articulate needs, opportunities and measures of success from high level strategic requests
  • Help manage our Zendesk and Intercom environments
  • Help project manage and build out implementation strategies for deployment or redeployment of SaaS tools
  • Aid in implementing new company processes and reporting on their effectiveness
  • Provide daily support with inbound service requests through Medely's Helpdesk
  • Work closely with different teams analyzing and documenting current business processes and requirements to identify gaps to an improved future state
  • Develop best practices within Medely for how to operationalize new workflows with a focus on scale and automation
  • Gain an in-depth knowledge of current processes and business practices through shadowing, interviewing key participants, and maintaining an understanding of the department(s) you support
Medely

201-500 employees

On-demand healthcare staffing platform
Benefits
  • Competitive compensation
  • 401k
  • Medical, dental, and vision insurance
  • PTO
  • Remote
Company Core Values
  • Medely's mission is to grow and cultivate the world’s largest healthcare marketplace, a place where professionals can find meaningful work. Medely is the largest labor Marketplace for short and long term healthcare jobs.