THE COMPANY
Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on-demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high-paying jobs with the freedom and flexibility to work when/where they want while providing healthcare facilities access to the largest on-demand network of ready-to-work healthcare professionals.
We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.
The Role:
Business Operations Associate is an essential position within Medely as we enter our growth phase. The team’s mission is to work alongside other departments within the company to help scale, improve and implement new processes that will allow Medely to become the market leader in healthcare staffing. In this role, you will be responsible for supporting the needs of our Clinical Specialists, Healthcare Recruiters, Customer Support, and Clinical Account Management teams. You will work closely with our IT, Procurement, Legal, Product, Engineering and many company executives.
We are looking for someone who is looking to continue growing their skill set while also being an integral part of growing and scaling Medely’s internal operations.
Key characteristics:
The ideal candidate is someone who epitomizes the following characteristics:
Driven and committed to achieving results and optimizing processes
Uses data to make informed decisions
Experience identifying and attempting to solve problems on their own
Focused on helping your teammates grow and improve their quality of work
Excellent at discovery and highly curious
Detail-oriented, yet able to move forward efficiently in the face of unanswered questions and ambiguity
Always looking to find a way to improve a process
Comfortable with context switching
What you’ll do:
Engage with leadership, key stakeholders, and subject matter experts to clearly articulate needs, opportunities and measures of success from high level strategic requests.
Help manage our Zendesk and Intercom environments
Help project manage and build out implementation strategies for deployment or redeployment of SaaS tools
Aid in implementing new company processes and reporting on their effectiveness
Provide daily support with inbound service requests through Medely’s Helpdesk
Work closely with different teams analyzing and documenting current business processes and requirements to identify gaps to an improved future state.
Develop best practices within Medely for how to operationalize new workflows with a focus on scale and automation
Gain an in-depth knowledge of current processes and business practices through shadowing, interviewing key participants, and maintaining an understanding of the department(s) you support.
Requirements:
BA/BS preferred
3-5 years of experience in an operations, project management, business operations or strategy position
Excellent verbal and written communication and presentation skills to accurately document and report findings to a variety of audiences.
Preferred proficiency and experience working with Zendesk, Intercom, Asana, Google Suite, LMS tools, Lucidchart, Excel, Slack
Experience working in ambiguity, navigating conflicting customer needs and developing solutions that satisfies all teams.
Ability to comfortably provide feedback to the Executive Team
The estimated compensation for this role is $75,000 - $85,000, annually.
WHY MEDELY: BENEFITS & PERKS
- Competitive Compensation: Based on experience and performance
- Long Term Incentives: 401k
- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- Flexibility: We believe that work/life balance is important, so we offer three weeks of Paid Time Off and nine paid holidays, and two personal holidays (employees starting in the second half of the year are given one floating holiday for the first year of employment).
- Energetic team environment
- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!
- Ownership: Drive meaningful business impact on a team that you’ll help build and define!
- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
We’re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
Work location is flexible if approved by Medely. Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.
We are an E-Verify company.
