Guest Service Associate

Job Description

We are seeking a dedicated Guest Service Associate (GSA) for our Food & Beverage department in Jaipur, India. Join our team and play a crucial role in delivering exceptional dining experiences to our valued guests.

• Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere.
• Take food and beverage orders accurately and efficiently.
• Serve meals and drinks according to established service standards.
• Maintain cleanliness and proper setup of dining areas and side stations.
• Upsell menu items and promote special offers to maximize revenue.
• Process payments and handle cash transactions accurately.
• Address guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen staff to ensure timely and accurate food delivery.
• Adhere to food safety and hygiene standards (HACCP).
• Assist in opening and closing procedures of the restaurant.

Qualifications

• Service-focused personality with a passion for customer satisfaction.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Knowledge of food safety and hygiene standards (HACCP).
• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience in a similar capacity.
• Excellent reading, writing and verbal proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Additional Information

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times