Full-Time
Desktop Support Engineer
Procom
51-200 employees
Manufactures advanced antenna and DAS solutions
Compensation Overview
$13.44/hr
Memphis, TN, USA
In Person
 IT & Security (1) |
|---|
- 1-2 years or more of related experience preferred
- Associate's Degree or equivalent experience required
- Strong customer service skills
- Reliability and a strong sense of responsibility
- Ability to work independently and take ownership
- Solid technical and analytical skills required
- Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
- Knowledge of supported Microsoft Windows operating systems
- Experience with Active Directory administration
- Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
- Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
- Ability to travel as required
- Ability to lift 50 pounds (printers, desktop machines, etc.)
- Provide Level-1 technical support for supported desktops, laptops, and peripherals.
- Correct hardware problems with supported desktops, laptops and peripherals by coordinating support with original equipment manufacturers.
- Manage returns on warranted parts and systems.
- Package and ship replacement parts to customers.
- Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers.
- May participate in development of information technology and infrastructure projects.
- Install, supporting and troubleshooting approved desktop software.
- Perform planned maintenance, moves, adds and changes.
- Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN).
- Provide timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel.
- Exercise judgment with defined procedures and practices to determine appropriate action.
- Ability to work on call after hours as required.
- Communicate effectively with multiple customers and co-workers.
- Consulting with the Service Desk on support calls.
- Able to communicate highly technical information to both technical and non-technical personnel.
- Providing Case status updates to management and end-users.
- Providing phone support and diagnostics to remote customers.
- Participating in training programs designed to educate customers about basic and specialized applications.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support
- A+ Certification recommended
- MCTS, MCITP, MCPD, MCM preferred
- ITIL Certification preferred
Procom designs and manufactures advanced antennas, Distributed Antenna Systems (DAS), and signal combiners and filters for critical communications in public safety, aviation, telecom, IoT, transportation, and industrial sectors, with factories in Denmark and the UK. Its systems distribute radio signals to keep networks strong in large spaces or harsh environments, while combiners merge multiple signal paths and filters remove unwanted frequencies to ensure reliable transmission. It differentiates itself by focusing on mission-critical, high-reliability equipment tailored for professionals like police, firefighters, defense forces, airlines, and shipping, with Europe-based manufacturing that supports quality control and customization. Its goal is to provide dependable communication infrastructure that enables safe, efficient operations for critical services worldwide.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Frederikssund, Denmark
Founded
1980
Simplify's Take
What believers are saying
- PMRExpo 2024 launched 450 MHz hybrid combiner for PMR/LTE.
- Wideband 380-470MHz combiners support TETRA, public safety.
- ATEX-certified antennas dominate hazardous industrial environments.
What critics are saying
- Ericsson Cobham acquisition displaces Procom in 50–70% police contracts within 12–24 months.
- Nokia AirScale undercuts Procom pricing by 20–30% in aviation bids next 6–12 months.
- Nanjing Amphenol replicas halve Procom margins in shipping sales within 6–12 months.
What makes Procom unique
- PRO-COM150-HDAR-4 fits 19” 3 HU trays for 6.25 kHz spacing.
- PRO-HDAR integrates TX combiner, RX multicoupler, duplex filter.
- PRO-MCU380 serves mobile law enforcement and fire brigades.
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People at Procom who can refer or advise you
Company News
At this weeks' PMRExpo 2024, Amphenol Procom announced the introduction of their new Broadband and Compact Hybrid Combiner for the PMR/LTE 450 MHz range, designed to deliver exceptional RF reliability while offering unparalleled flexibility.
Procom have recently added two new combiner systems to its wide range of combining products.