In a typical week, you may:

• Plan and schedule project engagements with client leadership.
• Oversee progress on major projects with developers and client teams.
• Build and strengthen relationships with client stakeholders.
• Analyze user adoption at new client sites and identify opportunities to improve customer success.
• Identify gaps in existing processes and plan improvements.
• Travel to client site, as needed.

Responsibilities:

• Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion.
• Establish clear retention goals and renewal milestones for the client Regard team to work toward.
• Build and foster relationships with clients to position them as product promoters and champions so they can share the product’s benefit and value across users and stakeholders.
• Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience.
• Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualifications:

• 3+ years professional experience with significant project management and/or customer success experience.
• Expert in Excel, analytics, and modeling.
• Expert in leading meetings with client stakeholders and leadership.
• Excellent written and verbal communication.
• Passionate about learning, improving, and helping your team do the same.
• Excited about working with a fast-paced, small team in a dynamic startup environment.
• Willing to respectfully debate ideas, take pragmatic approaches, and work hard to accomplish goals with your team.
• Exceptional ability to communicate and foster positive business relationships.
• Willing to travel to client sites, as needed (30% of time).

Preferred Qualifications:

• Experience in healthcare enterprise project management.
• Experience with hospitals and/or health systems.
• Experience with EMR companies such as Epic/Cerner.
• Healthcare consulting focusing on project management.