IT Support Technician
Posted on 3/20/2023
INACTIVE
Faire

1,001-5,000 employees

Online retailer
Company Overview
Faire's mission is to help small businesses come together to compete on a more level playing field with the likes of Walmart and Amazon. Today, Faire is the online marketplace where retailers discover their next bestsellers from independent brands across the globe.
Data & Analytics
Consulting
AI & Machine Learning
Real Estate
Consumer Goods
B2B

Company Stage

Series G

Total Funding

$1.7B

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-2%

2 year growth

27%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Atlassian
Salesforce
Requirements
  • 2+ years in and IT Support role
  • Strong dedication to creating an amazing employee service experience
  • Demonstrated experience managing Macs, SaaS products, and A/V solutions
  • Experience delivering long-term solutions to technical problems
  • Excellent organizational skills and attention to detail
  • Understanding of basic networking
  • Demonstrated ability to juggle multiple projects/initiatives simultaneously
  • Comfortable digging into dense, technical details
  • Passion for technology, driven to keep up with the latest trends
  • Strong service orientation and passion for delivering innovative solutions
  • Elite technical troubleshooting ability
  • Excellent written and verbal communications skills
  • Collaborative and team oriented
  • Ability to work a flexible schedule as needed
Responsibilities
  • Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
  • Field issues and requests from users and troubleshoot technical problems to find solutions
  • Administer SaaS applications such as Google Workspace, Salesforce, Atlassian, etc
  • Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
  • Manage software and hardware licenses and services
  • Setup and troubleshoot A/V for conference rooms and collaboration spaces
  • Evaluate existing and upcoming processes, and provide feedback for improvements
  • Anticipate and plan for issues and needs as Faire grows and scales
  • Create high-quality documentation for both colleagues and end users
  • Perform basic network troubleshooting and maintenance