IT Support Technician
Posted on 3/20/2023

501-1,000 employees

Online retailer
Company Overview
Faire's mission is to help small businesses come together to compete on a more level playing field with the likes of Walmart and Amazon. Today, Faire is the online marketplace where retailers discover their next bestsellers from independent brands across the globe.
San Francisco, CA, USA
Experience Level
Desired Skills
  • 2+ years in and IT Support role
  • Strong dedication to creating an amazing employee service experience
  • Demonstrated experience managing Macs, SaaS products, and A/V solutions
  • Experience delivering long-term solutions to technical problems
  • Excellent organizational skills and attention to detail
  • Understanding of basic networking
  • Demonstrated ability to juggle multiple projects/initiatives simultaneously
  • Comfortable digging into dense, technical details
  • Passion for technology, driven to keep up with the latest trends
  • Strong service orientation and passion for delivering innovative solutions
  • Elite technical troubleshooting ability
  • Excellent written and verbal communications skills
  • Collaborative and team oriented
  • Ability to work a flexible schedule as needed
  • Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
  • Field issues and requests from users and troubleshoot technical problems to find solutions
  • Administer SaaS applications such as Google Workspace, Salesforce, Atlassian, etc
  • Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
  • Manage software and hardware licenses and services
  • Setup and troubleshoot A/V for conference rooms and collaboration spaces
  • Evaluate existing and upcoming processes, and provide feedback for improvements
  • Anticipate and plan for issues and needs as Faire grows and scales
  • Create high-quality documentation for both colleagues and end users
  • Perform basic network troubleshooting and maintenance