Billing Specialist
Posted on 3/27/2023
Jet Support Services

501-1,000 employees

Aircraft maintenance support and financial services
Company Overview
Jet Support is responsible for maintaining in excess of 2,000 business jets, turboprops, regional jets and helicopters across the globe and serves customers through its unique infrastructure of expert technical advisors.
Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets, and helicopters across the globe and serves customers through an infrastructure of certified technical advisors and providing maintenance tracking software (Traxxall and SierraTrax). JSSI leverages this technical knowledge, experience, buying power, and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out
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  • Create customer invoices and credits for all scenarios and all entities; weekly, monthly, annually, or on an ad-hoc basis
  • Investigate customer account questions and disputes for both the customers and for internal work colleagues
  • Review customer contract modifications to perform contractual billings
  • Perform calculations and reconciliations for customer billing cycles
  • Review and maintain billing reports
  • Prioritize customer service issues that are time sensitive
  • Collaborate with Credit & Collections and Client Services teams for various customer account special cases, meeting regularly or on an as needed basis
Desired Qualifications
  • Bachelor's Degree
  • 5+ years of billing experience at large organization
  • High level of system comprehension
  • Above average math and intermediate MS Office skills, especially Excel
  • Ability to take detailed instructions well and follow them to completion
  • Familiarity with and ability to interpret sophisticated customer contracts
  • Direct and effective communication skills, positive and professional, both written and verbal, to all levels of the organization as well as to customers
  • Analytical mindset and highly organized
  • Team oriented personality
  • Strong work ethic; ability to give extra effort when needed
  • Preferred system experiences: Great Plains Dynamics, D365, Salesforce