Billing Specialist @ Jet Support Services

Billing Specialist

Posted on 3/27/2023

INACTIVE

501-1,000 employees

Aircraft maintenance support and financial services

Company Overview

Jet Support is responsible for maintaining in excess of 2,000 business jets, turboprops, regional jets and helicopters across the globe and serves customers through its unique infrastructure of expert technical advisors.

Locations

Chicago, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Salesforce

Communications

CategoriesNew

Customer Success & Support

Requirements

For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets, and helicopters across the globe and serves customers through an infrastructure of certified technical advisors and providing maintenance tracking software (Traxxall and SierraTrax). JSSI leverages this technical knowledge, experience, buying power, and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out
For more information, visit jetsupport.com

Responsibilities

Create customer invoices and credits for all scenarios and all entities; weekly, monthly, annually, or on an ad-hoc basis
Investigate customer account questions and disputes for both the customers and for internal work colleagues
Review customer contract modifications to perform contractual billings
Perform calculations and reconciliations for customer billing cycles
Review and maintain billing reports
Prioritize customer service issues that are time sensitive
Collaborate with Credit & Collections and Client Services teams for various customer account special cases, meeting regularly or on an as needed basis

Desired Qualifications

Bachelor's Degree
5+ years of billing experience at large organization
High level of system comprehension
Above average math and intermediate MS Office skills, especially Excel
Ability to take detailed instructions well and follow them to completion
Familiarity with and ability to interpret sophisticated customer contracts
Direct and effective communication skills, positive and professional, both written and verbal, to all levels of the organization as well as to customers
Analytical mindset and highly organized
Team oriented personality
Strong work ethic; ability to give extra effort when needed
Preferred system experiences: Great Plains Dynamics, D365, Salesforce

About JSSI

For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets, and helicopters across the globe and serves customers through an infrastructure of certified technical advisors and providing maintenance tracking software (Traxxall and SierraTrax). JSSI leverages this technical knowledge, experience, buying power, and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out.

For more information, visit jetsupport.com.

In This Role...

While supporting and reporting to the Director of Accounting Operations, the Billing Specialist will have responsibility for creation, maintenance, and communication of all billing transactions. This includes interactions with customers as well as internal colleagues. This position will have full accountability for the thoroughness and accuracy of all customer accounts, including all entities of JSSI.

Duties and Responsibilities:

Create customer invoices and credits for all scenarios and all entities; weekly, monthly, annually, or on an ad-hoc basis.
Investigate customer account questions and disputes for both the customers and for internal work colleagues.
Review customer contract modifications to perform contractual billings.
Perform calculations and reconciliations for customer billing cycles.
Review and maintain billing reports.
Prioritize customer service issues that are time sensitive.
Collaborate with Credit & Collections and Client Services teams for various customer account special cases, meeting regularly or on an as needed basis.

Desired Credentials:

Bachelor’s Degree
5+ years of billing experience at large organization
High level of system comprehension
Above average math and intermediate MS Office skills, especially Excel
Ability to take detailed instructions well and follow them to completion
Familiarity with and ability to interpret sophisticated customer contracts
Direct and effective communication skills, positive and professional, both written and verbal, to all levels of the organization as well as to customers
Analytical mindset and highly organized
Team oriented personality
Strong work ethic; ability to give extra effort when needed
Preferred system experiences: Great Plains Dynamics, D365, Salesforce

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.