Customer Education Manager
Updated on 12/6/2023
Handshake

501-1,000 employees

Career launch platform connecting students with employers
Company Overview
Handshake stands out as a leading career platform, bridging the gap between over 13 million students and alumni from diverse educational backgrounds and more than 850,000 employers worldwide, including Fortune 500 companies and public institutions. The company's culture fosters inclusivity and accessibility, enabling individuals to launch their careers regardless of their connections or experience. With a robust technical platform that simplifies the application process and a global presence, Handshake demonstrates industry leadership in connecting talent with opportunity.
Education

Company Stage

Series F

Total Funding

$434M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

51%
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Sales
Communications
CategoriesNew
Sales & Account Management
Requirements
  • 5+ years in B2B SaaS in instructional design, video production and/or eLearning development
  • Experience in content design with a learning management software (LMS)
  • Knowledge of instructional design theory and learning principles
  • Strong track record of success with cross-functional collaboration across multiple and diverse teams
  • Excellent communication skills including verbal, written and interpersonal
  • Experience using a data-driven approach to evaluate success and drive results
  • Self-starter who exhibits accountability and strong organizational skills
  • Thrive in a fast-paced environment, appreciate and demonstrate flexibility as needed
  • Do-er with a bias towards action and creative problem-solving
Responsibilities
  • Design and deliver self-paced digital learning experiences including videos, in-app tutorials, webinars, office hours and online curriculums
  • Become a product expert with a deep understanding of Handshake and how customers can best utilize it to meet their goals
  • Build and optimize our LMS (currently Skilljar) to deliver a best-in-class customer learning experience
  • Define success metrics to analyze the effectiveness of our educational offerings and continuously improve our customers’ learning experience
  • Seek and maintain knowledge of the latest trends in training and development and meaningfully contribute to customer education strategy
  • Work closely with cross-functional teams such as Product, Marketing, Sales, Success and Support teams
  • Curate and create content in direct response to the most frequently submitted questions, concerns and objections from customers
  • Build and maintain a webinar program that can scale across segments and measurable customer value