User Acceptance Tester

IAM Identity Management User Acceptance Tester

Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 1,000 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.

The opportunity

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!

Your key responsibilities

The IAM Identity Management User Acceptance Tester partners closely across the Identity Management portfolio to test Enterprise Solutions prior to release to Production.  We are seeking a highly skilled and experienced User Acceptance Tester (UAT) to ensure that our software products meet the requirements and function as expected from an end-user perspective. The ideal candidate will have a strong background in functional testing, exploratory testing, planning and executing tests, documenting issues, and collaborating with engineers and business stakeholders to resolve any problems. This role requires a deep understanding of Quality Assurance processes and best practices, security testing tools and methodologies, as well as analytical, technical and communication skills to ensure high quality deliverables aligned with business expectations.

• Planning and Preparation:
• • Understanding business requirements: Review business requirements and functional specifications to understand expected software functionalities and capabilities as well as scope of testing.
  • Defining Acceptance Criteria: Work with business analysts and business stakeholders to establish clear and measurable acceptance criteria for successful software functionality.
  • Developing Test Plans: Create comprehensive test plans that outline the scope, objectives, and approach for UAT.
  • Creating Test Cases: Design detailed test cases that reflect real-world user scenarios and cover various functionalities.
  • Setting up the Testing Environment: Ensure the testing environment mirrors the production environment with realistic data.

• Test Execution and Documentation:
• • Executing Test Cases: Run defined test cases and document test results, including any issues or deviations from expected behaviour or defined acceptance criteria.
  • Exploratory Testing: Simultaneously learn application functionality, design additional test scenarios, and execute tests in real time to uncover unexpected issues and insights. Apply domain knowledge and intuition to identify gaps missed by scripted testing, ultimately contributing to improved software quality.
  • Reporting Defects: Clearly document and report any bugs or issues encountered during testing, including preconditions, steps to reproduce, severity, and priority.
  • Tracking and Managing Defects: Work with developers on defect resolution and ensure that fixes are retested.

• Collaboration and Communication:
• • Working with Business Analysts: Work closely with business analysts from the initial stages of the effort to ensure acceptance criteria are aligned with business requirements.
  • Collaborating with Engineers and Developers: Work closely with engineers and developers to communicate issues, clarify requirements, and ensure that defects are addressed effectively.
  • Communicating with Business Stakeholders: Work with end users and business stakeholders to ensure test results validation throughout the UAT execution.
  • Communicating with Project Stakeholders: Keep project stakeholders informed about the progress of UAT, including test results and any critical issues.
  • Providing Feedback and Recommendations: Offer insights and recommendations to improve the software and the overall UAT process.

• Ensuring Quality and Readiness:
• • Verifying Fixes: Retest resolved issues to confirm that they have been fixed and do not introduce new problems.
  • Validating Acceptance Criteria: Ensure agreed acceptance criteria are met, and functionalities are aligned with requirements.

Skills and attributes for success

• User Focus: Advocacy for the end-user experience, ensuring that delivered solutions align with user expectations and business goals.
• Analytical Thinking: Ability to dissect business requirements, assess test cases, and identify gaps or inconsistencies.
• Attention to Detail: Thoroughness in reviewing user stories, design documents, and test results to ensure accuracy and completeness.
• Communication Skills: Strong written and verbal communication to clearly articulate issues, test results, and collaborate with cross-functional teams.
• Problem-Solving: Creative and logical approach to troubleshooting issues and proposing effective solutions.
• Organizational Skills: Ability to manage multiple test cycles, track defects, and maintain documentation in a structured and efficient manner.
• Technical Proficiency: Familiarity with test management tools, bug tracking software, and database querying (e.g., SQL).
• Business Acumen: Understanding of business processes, user requirements, and the impact of software changes on end users.
• Time Management: Effective prioritization of tasks and ability to meet tight deadlines in a fast-paced environment.
• Adaptability: Comfort with changing requirements, ambiguous situations, and evolving project scopes.
• Test Documentation: Ability to write and maintain clear test scripts, scenarios, and acceptance criteria.

To qualify for the role you must have

• Degree in Computer Science or related discipline, or equivalent work experience
• Natural curiosity to proactively explore features beyond scripted scenarios, thinking like a real end user to uncover hidden issues and ensure a seamless user experience.
• Strong understanding of Quality Assurance processes and methodologies.
• Knowledge of Software Development Life Cycle (SDLC): Thorough understanding of SDLC methodologies and the role of UAT within project delivery.
• Proficiency in testing tools and techniques.
• Excellent analytical and problem-solving skills.
• Strong communication, documentation and collaboration abilities.
• 3 - 5 years working within Technology in a global firm

Ideally, you’ll also have

• Conceptual knowledge of Identity and Access Management technologies and processes
• Knowledge of Agile or Scaled Agile Framework (SAFe)

What we look for

• Seeking self-motivated, well-organized, and detail-oriented individuals who are interested to engage and progress within a strong and dynamic team environment. Ability to work in a fast paced, rapidly changing environment with superb communication and collaboration skills (excellent written, verbal, and listening skillsets) would be ideal.
• A self-starter, independent-thinker, curious and creative person with ambition to learn and passion for delivering security solutions and services.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.