NAM Services Manager @ Celonis

We’re Celonis, the global leader in Process Mining technology and one of the world’s fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

Manager, Celonis Services (Consumer & Retail)

The Team:
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers’ journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.

The Role:
The Manager, Professional Services (Consumer Industries) is responsible for driving successful deployments of the Celonis technology across all customers in the region. As a Services Leader, you will lead an organization including consultants and engagement managers to fulfill the strategic and operational objectives of our field consulting team. You have a passion for technology, solving complex customer problems, and developing high performing teams. You have a growth mindset and strive for a role that encourages you to continuously expand your knowledge and think creatively.

The work you’ll do:

Lead and manage a team of 5-10 Consultants based within the vertical
Ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact
Communicate with customer stakeholders, handle escalations and navigate challenging situations with positive and balanced results
Ensure that the Celonis Services team is fully enabled and leverages the appropriate capabilities on customer deployments to maximize value of Celonis solution
Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
Ensure services deliverable quality with high utilization rates
Continuously improve and enhance the implementation methodology to drive efficiency and consistency
Recruit and develop a high-performing Celonis Services team, developing career paths for team members that allow for growth and development within and beyond the Celonis Services team
Work collaboratively with and influence other departments, especially Product, Sales and Value Engineering, to promote customer satisfaction and achieve business unit and company goals
Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and enablement across your team

The qualifications you need:

Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
Significant experience in driving successful software deployments at enterprise customers across different industries
A deep understanding of enterprise customer relationships
A top-performer with demonstrable past success achieving relevant targets and KPIs
Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
Demonstrated experience in recruiting, motivating and retaining top talent
Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ
An entrepreneurial approach, self-aware and an inspiring character with great energy

**Visa sponsorship is not offered for this role.**

The base salary range below is for the role in the specified location, based on a Full Time Schedule.

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant’s qualifications, skills, experiences, and location.

The base salary range below is for the role in New York, based on a Full Time Schedule.

$140,000—$180,000 USD

What Celonis can offer you:

The unique opportunity to work with industry-leading process mining technology
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
A global and growing team of Celonauts from diverse backgrounds to learn from and work with
An open-minded culture with innovative, autonomous teams
Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world’s largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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