Workplace Services Manager

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: Interim Top SecretTRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. With us, you’ll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our space systems connect and protect millions of people on earth every day, now and for the future. Explore your future and launch your career today.

Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman Space Sector is the place for you. With us, you’ll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Northrop Grumman is currently seeking a Workplace Services Manager – Level 2, to join our team in McLean VA.Join the Space revolution and make the impossible, possible.

As a Workplace Services Manager, you will lead conference center services and oversee various support services at our Space Sector headquarters in McLean VA.  You will provide a high level of quality customer service in the areas of food services, conference center planning and services, risk management (safety and security), space management, vendor relations, and all other office support services.

Role and Impact:

• Lead and manage workplace services day to day operations to include customer engagement, vendor management, conference center and conference rooms, mail, internal and external moves.
• Develop and execute statements of work provided to vendors and delivering metrics to ensure vendor accountability.
• Provide leadership and guidance for day-to-day operations while promoting a culture of safety, accountability, and continuous improvement.
• Develop and maintain relationships with key vendors and contractors to ensure high-quality work and cost-effective solutions.
• Ensure that all facilities comply with applicable health and safety regulations, including OSHA standards.
• Frequent contact with equivalent level managers and customer representatives concerning projects, operational decisions, scheduling requirements, or contractual clarifications.
• Conduct briefings and technical meetings for internal and external representatives.
• Influence and impact strategy through this role.
• Set building standards to achieve cost objectives.
• Ensure work orders created by customers are addressed and meet standards and ensure customer satisfaction.
• Manage upcoming Facility Service Agreements (FSAs) contracts and engaging in project oversight.
• Oversee the coordination of conferences with internal and external customers to ensure the business-related outcome by coordinating customer objectives for conference planning needs.
• Ensure facility meets government regulations and environmental, health and security standards, and responsible for monitoring facility to ensure safety and minimize risk for internal and external customers.
• Plan, develop, and supervise operational and administrative programs, evaluating and making improvements to operational procedures, policies, and services provided.
• Post-event debriefs and “lessons learned” process improvements.
• May need to work weekends depending on building needs.
• Other duties as assigned.

As a leader with integrity, you ensure ethical conduct, balanced results, and partner satisfaction. You respect and nurture growth, fostering a culture of excellence. Skilled in building collaborative teams and customer trust, you communicate well, foster strong teams, and embrace change.

If this job description reads like it was written specifically for you, consider joining our team!

Basic Qualifications:

• Bachelor’s degree with 8+ years of professional experience in conference services, facilities operations and support, workplace services and/or concierge/executive level customer service – OR – Master’s degree with 6+ years of professional experience in conference services, facilities operations and support, workplace services and/or concierge/executive level customer service.  Will consider an additional 4+ years of experience in lieu of degree.
• Experience managing contracts with vendors and service providers.
• Demonstrated ability to successfully influence people and teams at all levels with and without direct authority.
• Demonstrated ability to influence and impact strategy in this role.
• Familiarity with relevant regulations and safety standards.
• Ability to communicate effectively at all levels of an organization.
• Strong ability to prioritize and manage multiple tasks in a high-paced environment. 
• High level of proficiency in MS Office Suite (Word, Excel, Power Point, etc.).
• Strong organizational and time management skills.
• Ability to work weekends, as needed.
• Must have the ability to obtain and maintain a U.S. Government DoD Secret security clearance.

Preferred Qualifications:

• Project and vendor management experience a plus.
• Knowledgeable in AutoCad and Computerized Maintenance Management Systems.
• Knowledgeable in SAP / Costpoint.
• Strong ability to forecast cost and track budget expenditures in detail.

About Space Sector: We are an industry-leading provider for prime satellite and payload capabilities and directed energy and electronics solutions for national security, military, and civil customers.

Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below:  https://www.northropgrumman.com/space

Salary Range: $117,600.00 - $176,400.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.