Full-Time
Senior Pharmacy Operations Manager
Updated on 8/1/2026
Found
51-200 employees
Virtual weight loss coaching and medications
No salary listed
Remote in USA
Remote
 Medical, Clinical & Veterinary (1) |
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- At least 7 years of experience in pharmacy operations, healthcare supply chain, or a closely related function.
- A Doctor of Pharmacy degree is required.
- Proven experience owning pharmacy vendor relationships end-to-end, including service-level agreement accountability, quarterly business reviews, and contract negotiations.
- Hands-on experience with pharmaceutical cost structures and drug acquisition, including building and defending a pharmacy profit and loss model in a finance review.
- Experience operating in or adjacent to compounded pharmacy under 503A or 503B, with a working understanding of United States Pharmacopeia compliance and third-party testing requirements.
- Strong analytical skills, including building models, identifying anomalies, and using data in business discussions.
- Demonstrated ability to lead cross-functional work and influence without direct authority at a senior level.
- Ability to operate effectively in an early-stage, fast-moving environment and create operational playbooks.
- Own the pharmacy vendor portfolio, including primary, backup, regional, and specialty partners across compounded and branded tiers.
- Design and maintain vendor scorecards and lead quarterly business reviews against service-level agreements for speed, accuracy, fill rate, and cost.
- Serve as the lead operator on pharmacy requests for proposals, contract renewals, and onboarding of new partners.
- Maintain contractual service-level agreement documentation, flag compliance gaps, and drive remediation with vendors.
- Build and own the vendor escalation playbook for supply disruptions, quality events, and service failures.
- Build and maintain a pharmacy cost model covering acquisition cost by drug, formulation, strength, and vendor, and track actuals against budget monthly.
- Lead pricing benchmarking across compounded and branded partners and surface optimization opportunities to leadership.
- Identify and model cost-of-goods-sold levers, including vendor-mix shifts, volume-tiered pricing, formulation substitutions, and compounding cost inputs.
- Partner with growth and finance on the pharmacy profit and loss statement and serve as the operations counterpart in monthly close reviews.
- Collaborate with clinical operations on formulary updates, titration protocol changes, and their effects on pharmacy workflows.
- Own the operational side of the order-to-ship pipeline and partner with product and engineering on pharmacy integration health.
- Bring the vendor and operations perspective into the pharmacy roadmap and flag technology gaps that create manual work or member risk.
- Own the end-to-end member experience for medication and prescription shipment service-level agreements, define service promises, measure adherence, and lead improvement initiatives.
- Partner with member experience to build proactive shipment communication triggers, including delay alerts and exception workflows, to reduce inbound contacts.
- Design and maintain the lost or delayed shipment playbook and own resolution workflows with vendors and member experience.
- Drive data integration between pharmacy partners and internal systems to enable self-service shipment tracking for members.
- Maintain working knowledge of 503A and 503B regulatory distinctions as they apply to the compounded network.
- Track third-party testing requirements for potency, sterility, and endotoxins across compounded partners and ensure the testing cadence is met.
- Own the operational side of pharmacy recall and product withdrawal workflows.
- Support state board of pharmacy registration tracking across the vendor network.
- Partner with legal and compliance on pharmacy-related regulatory inquiries or audits.
- Track the Food and Drug Administration shortage list and vendor allocation signals proactively and maintain a real-time view of network supply health.
- Develop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products.
- Build a 30-, 60-, and 90-day demand forecast with the clinical and growth teams and translate it into vendor capacity conversations.
- Own compounding batch timing and the inventory cycle in coordination with 503A and 503B partners.
- Prior experience at a Senior Manager or Director level is preferred.
- Experience at a telehealth, direct-to-consumer pharmacy, or digital health company is desirable.
- Familiarity with GLP-1 therapies, semaglutide or tirzepatide supply dynamics, or compounded peptide operations is desirable.
- Experience running vendor requests for proposals or negotiating pharmacy contracts is desirable.
- Exposure to pharmacy data integrations is desirable.
- Experience building or contributing to a pharmacy profit and loss model is desirable.
Found offers telehealth weight care with personalized plans for sustainable weight loss. Clinicians provide virtual consultations, prescribe weight loss medications, and tailor nutrition and lifestyle guidance. Clients receive a dedicated coach, track progress via an app that syncs with Apple Health and Google Fit, and access a large community for recipes and milestones. The service is insurance-free, emphasizing accessibility, holistic wellbeing, and peer support to help clients achieve lasting weight loss.
Company Size
51-200
Company Stage
Series B
Total Funding
$132M
Headquarters
San Francisco, California
Founded
2019
Get referred to Found
See people who can refer or advise you
Simplify's Take
What believers are saying
- Gig economy grows to over half U.S. workforce by 2027 boosting demand.
- Entry-level account offers no monthly fees and unlimited invoicing.
- Tap-to-pay and auto-categorization save time for self-employed users.
What critics are saying
- Noom erodes differentiation with lower-cost AI coaching capturing cash-pay users.
- Ro-WeightWatchers $1.3B acquisition crushes Found's scale with 4.7M members.
- FDA March 2026 mandate blocks 70% new onboardings requiring in-person exams.
What makes Found unique
- Found automates expense tracking, tax estimation, and invoicing for freelancers.
- Platform integrates banking with bookkeeping for sole proprietors and SMBs.
- Supports 500K+ business owners with FDIC-insured accounts via Lead Bank.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Unlimited Paid Time Off
Paid Holidays
Parental Leave
401(k) Retirement Plan
401(k) Company Match
Remote Work Options
Flexible Work Hours
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 1%Weight health company Found taps Luca Ranaldi as CEO.
Weight care management startup Found raised $100 million in a Series B funding round, valuing the company at $600 million. The round was led by WestCap, with participation from IVP, The Chernin Group, G9 Ventures, Able Partners, and existing backers GV, Define, and Atomic. New CEO Sarah Jones Simmer noted the round was oversubscribed. Found has seen its annual run rate grow by 6x this year and has helped members lose over 300,000 pounds, now available in 37 states with plans for nationwide reach by early 2022.
More than 100 million adults in America are living with obesity, yet only 1% of providers are trained in obesity medicine, leaving many patients to turn to non-expert sources for medical information and prescriptionsThe Obesity Medicine Scholarship program, funded by Found, bridges the gap in care and encourages physicians to become American Board of Obesity Medicine certifiedTwo $5,000 scholarships will be awarded to providers pursuing ABOM certification to cover exam review course and related exam fees, travel expenses, and membership to the OMAAUSTIN, Texas, Feb. 16, 2024 /PRNewswire/ -- Found, one of the largest medically-assisted weight loss programs in the U.S., today announced it is partnering with the Obesity Medicine Association (OMA) and the Obesity Action Coalition (OAC) to launch the OMA and OAC Obesity Medicine Scholarship program. The program will help ensure there are more obesity medicine experts to provide care to those in need by offering resources to medical providers interested in becoming American Board of Obesity Medicine (ABOM) certified. Funded by Found, a $5,000 scholarship will be awarded to two physicians to cover ABOM registration fees to take the certification exam, a one-year membership to the OMA, registration to attend the OMA Annual Conference and the Review Course for the ABOM Exam in April 2024, and a travel stipend.More than 100 million adults in America are living with obesity, yet only 1% of providers are trained in obesity medicine, creating a cycle of biases and misunderstandings that prevent any progress. When people try to seek help from their healthcare providers, they can be met with judgment, dismissiveness, or unfounded assumptions that their weight is the result of a willpower deficit. This environment makes it challenging for patients to receive the support they need and may encourage patients to consult non-expert sources for medical guidance, medication information, and prescriptions
Developed by Found, MetabolicPrint™ is a digital diagnostic support tool that uses biological and behavioral assessments to create a personalized weight health profile, or “fingerprint,” to allow care teams to tailor a corresponding precision care protocol. (Graphic Credit: Found)Found, one of the largest medically-assisted weight loss programs in the U.S., announced the launch of MetabolicPrint (Photo Credit: Found)Found, one of the largest medically-assisted weight loss programs in the U.S., announced the launch of MetabolicPrint (Photo Credit: Found)AUSTIN, Texas--(BUSINESS WIRE)--Found, one of the largest medically-assisted weight loss programs in the U.S., announced the launch of MetabolicPrint, a first-of-its-kind approach to personalized weight management care. Developed by Found, MetabolicPrint is a digital diagnostic support tool that uses biological and behavioral assessments to create a personalized weight health profile, or “fingerprint,” to allow care teams to tailor a corresponding precision care protocol.“Evidence-based guidance, previously only available in specialty obesity clinics, is now made convenient, accessible, and affordable for millions of Americans through MetabolicPrint, which builds on existing research related to obesity phenotypes,” said Found’s Chief Medical Officer and former Medical Director of the American Board of Obesity Medicine, Dr. Rekha Kumar. “MetabolicPrint is about more than medication — it’s about equipping healthcare providers with individualized insights to design weight care plans that are unique to someone’s biology. At Found, we know that every body is different.”Clinically-supported weight care has long been limited to specialty medical providers and largely inaccessible to the 70% of Americans struggling with overweight or obesity
Found, a medically-assisted weight loss program announced the launch of Found Assistant, a generative AI guide within the Found app that offers members the ability to ask questions and discover instant and relevant information on nutrition, movement, health habits, and more.