Customer Support Representative
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Customer Service
  • 1-2 years of experience in customer service or sales role
  • Highly productive with good multitasking skills
  • Passion for helping people - especially when it comes to their health
  • Able to work in a high-volume contact center environment
  • Familiarity working with support ticketing and/or support CRM software tools
  • Fantastic oral and written communication skills
  • Strong desire to help businesses maximize their healthcare
  • Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options
  • Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance
  • In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience

51-200 employees

Small business health insurance company
Company Overview
SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. By changing the way small business owners purchase health insurance with our 100% online platform, SimplyInsured is transforming a $20 billion dollar industry and delighting thousands of customers.
  • Medical, dental, vision coverage
  • Stock options
  • Competitive salaries
  • Unlimited vacation
  • Casual work environment
  • Remote work opportunity
  • Company events
  • Flexible work schedule
  • Great tech equipment
  • Fun annual work anniversary perks
Company Core Values
  • Growth
  • Radical transparency
  • Data makes decisions
  • Feedback culture
  • Obligation to dissent
  • Bias to action