Full-Time
Manager – Enterprise Infrastructure Operations
Infrastructure Operations
Posted on 9/12/2025
Zelis
1,001-5,000 employees
Healthcare financial services platform with APIs
No salary listed
Hyderabad, Telangana, India
Hybrid
Hybrid work flexibility is offered.
 IT & Security (2) |
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- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
- 10+ years of progressive experience in IT infrastructure operations, including at least 5 years in leadership or managerial capacity.
- Proven expertise in managing large-scale enterprise IT environments, encompassing data centers, networks, cloud platforms, and cybersecurity frameworks.
- Strong knowledge of IT service management (ITSM), ITIL frameworks, system architecture, and modern infrastructure technologies.
- Exceptional communication, negotiation, and interpersonal skills; ability to engage effectively with Senior leadership, other vertical teams, and business partners.
- Proven experience in managing enterprise data center infrastructure, with a strong focus on on-premises environments.
- Deep technical expertise in virtualization, compute, storage, fabrics, and networking.
- Experience with Agile methodologies and tools such as Jira.
- Strong strategic planning and project management capabilities.
- Demonstrated ability to lead and inspire technical teams.
- Excellent communication, collaboration, and negotiation skills.
- Commitment to staying current with emerging technologies and industry trends.
- Availability for on-call escalation support as needed.
- Lead and mentor offshore infrastructure operations teams, fostering a culture of accountability, performance, and continuous improvement while aligning efforts with company-wide operational goals.
- Lead and execute the implementation of capacity and lifecycle management of on-premises infrastructure across compute, virtualization, storage, and fabrics across colocation facilities.
- Collaborate with cross-functional teams to ensure infrastructure services are standardized, scalable, and seamlessly integrated.
- Develop and mentor individual contributors across operational domains.
- Own and optimize Infrastructure ITSM processes including incident, problem, and change management.
- Ensure SLA adherence and continuous improvement of service delivery metrics (KPIs).
- Drive automation and self-service capabilities across operational workflows.
- Oversee execution security patching, configuration management, and incident response protocols to safeguard servers and data.
- Implement and enhance automation for provisioning, monitoring, and maintaining data center infrastructure.
- Maintain comprehensive documentation of infrastructure configurations and operational processes.
- Oversee operational execution of backup and restore processes across hybrid environments.
- Ensure data protection infrastructure is resilient and recovery-ready.
- Validate backup integrity and coordinate recovery testing and readiness exercises.
- Monitor infrastructure health and performance using telemetry, alerts, and dashboards.
- Ensure compliance with regulatory standards (HIPAA, HITRUST, SOC) through operational controls.
- Participate in audits and provide evidence of operational readiness and resilience.
- Bonus: Experience with cloud migration strategies, hybrid infrastructure models, and cloud-native technologies.
Zelis provides healthcare financial solutions that streamline payments, manage claims costs, and improve transparency for payers, providers, and patients. It offers integrated financial services through APIs that clients embed into their platforms to automate and simplify financial workflows in healthcare. Zelis differentiates itself by combining a broad suite of capabilities—payments, claims cost management, payment integrity, member navigation, and transparency—through a series of strategic acquisitions (PHX, Pay Plus Solutions, Payer Compass, Payspan, Sapphire Digital) to deliver end-to-end financial services under one umbrella. The company’s goal is to modernize the financial experience in the healthcare ecosystem by making payments faster, costs clearer, and processes more efficient for all stakeholders.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$20.2M
Headquarters
Boston, Massachusetts
Founded
2016
Simplify's Take
What believers are saying
- Peter Durlach from Microsoft leads AI-driven strategy as Chief Strategy Officer.
- Jopari partnership accelerates ACH payments in property and casualty insurance.
- Duck Creek integration enables P&C insurers rapid payments in 1-2 weeks.
What critics are saying
- Change Healthcare erodes payer share via exclusive Optum integrations within 6-12 months.
- AvidXchange captures 20% transaction revenue through superior AP automation in 12-18 months.
- CMS No Surprises Act invalidates Payer Compass, slashing 15% payment integrity revenue in 3-6 months.
What makes Zelis unique
- Zelis integrates APIs for seamless payments, claims, and transparency across payers and providers.
- Acquisitions like Rivet and NetMinder add AI revenue cycle and network analytics capabilities.
- ZAPP Edge consolidates payments and denial insights from 550+ payers for 850,000 providers.
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Benefits
Health Insurance
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Jopari Solutions expands digital payments through partnership with Zelis(R). Combining Jopari's platform with Zelis' payment capabilities to accelerate digital medical claim payments across healthcare, with focus on property and casualty CONCORD, Calif.-(BUSINESS WIRE)-Jopari Solutions, a provider of electronic billing and payment solutions, today announced a partnership with Zelis(R), a provider of healthcare technology solutions, to help payers modernize medical provider payments across property and casualty (P&C) insurers. Through the partnership, Jopari is integrating ZAPP Edge(SM), Zelis' provider payments solution that unifies payments, remittance data and insights in one platform. Together, Jopari and Zelis will help payers accelerate ACH payments to medical providers, reduce reliance on paper and manual processes, and improve visibility across reimbursement workflows. The partnership is highly relevant for healthcare payers across multiple segments, in particular Property & Casualty, where medical provider reimbursement workflows have often remained complex given the regulatory landscape, and fragmented across disconnected systems, manual processes, and paper-based payments. By combining Jopari's platform with Zelis' payment capabilities, the companies are helping payers to streamline payment delivery, improve administrative efficiency, and create a more transparent and consistent payment experience for the providers they reimburse. As part of Jopari's platform - the industry's only unified bill submission and payment platform supporting end-to-end transaction processing - the partnership supports more seamless workflows from bill submission through payment and reconciliation. Customers benefit from reduced administrative burden, better visibility into payment activity, and a more efficient path to digital payment adoption. "Jopari's role is to simplify and modernize how payments move throughout the healthcare and insurance ecosystem," said John Gilmartin, President of Jopari Solutions. "By combining Jopari's platform with Zelis' provider payment capabilities, we are helping customers reduce manual processes, improve payment delivery, and accelerate the transition to digital payments." "Our partnership with Jopari continues the expansion of ZAPP Edge and enables providers in our network to seamlessly receive payments, data, and insights from Jopari's payers in a single, streamlined experience," said Yusuf Qasim, President of Payments Optimization at Zelis. "Together, we're setting a new standard for efficiency and connectivity in healthcare payments across the ecosystem." This partnership strengthens Jopari's ability to help payers reduce friction, increase electronic payment adoption, and improve provider payment experiences across property and casualty and healthcare. About Zelis Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. HealthTech HotSpot LLC serve more than 750 payers, including the top 5 national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across its platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. Learn more at Zelis.com and follow HealthTech HotSpot LLC on LinkedIn to get the latest news. About Jopari Solutions Jopari Solutions is a healthcare technology leader transforming the Property & Casualty, Auto, Commercial, and Government Health markets through a payer-agnostic claims and payments network that automates the entire healthcare claims lifecycle. Leveraging intelligent automation, compliance expertise, and a vast provider-payer network, Jopari enables organizations to achieve straight-through electronic processing with greater efficiency, visibility, and security. Media Contact Jeff Pirino Chief Growth Officer Jopari Solutions 925.459.5253 March 28th, 2026 March 27th, 2026
Zelis named a Strong Performer in The Forrester Wave(TM): Customer Experience Platforms for Healthcare, Q1 2026. Zelis has been recognized as a Strong Performer in The Forrester Wave(TM): Customer Experience Platforms for Healthcare, Q1 2026. "Zelis is a good choice for health plans seeking a broad, integrated ecosystem to help them guide members to lower-cost, high-quality care and improve satisfaction, cost transparency, and activation." -The Forrester Wave(TM): Customer Experience Platforms for Healthcare, Q1 2026, authored by Arielle Trzcinski, Principal Analyst at Forrester. Forrester evaluated Zelis' member engagement and transparency solutions including S365(R), SmartShopper(R) and Mobile Member Connect(R). Zelis Healthcare Inc. believe its continued commitment to evolve these solutions to meet market needs demonstrates its commitment to improving the increasingly critical pre-care financial journey. Zelis was given the highest possible scores in five criteria, including: * Vision - Its clear, forward-looking strategy is focused on improving the pre-care financial journey * Find Care - Zelis Healthcare Inc. enable members to identify high-quality, lower-cost care with confidence * Behavior Change Incentives - Its differentiated engagement and rewards capabilities drive sustained member action The Forrester Wave(TM) is an independent evaluation of the top vendors in the market, assessed across strategy, current offering and customer feedback. Vendors included in a Wave are those Forrester has determined to be the most significant options for buyers today. To Zelis Healthcare Inc., its placement as a Strong Performer reinforces Zelis' position as a trusted partner to plans seeking to elevate their member experience. With over a third of employers reporting being likely or very likely to switch their primary insurance carrier in the next year (source), Zelis Healthcare Inc. understand its payer clients are feeling the pressure to deliver a flexible and tailored member experience. To learn more about how Zelis can help, click here or connect with a representative here. Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. About Zelis. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. Zelis Healthcare Inc. serve more than 750 payers, including the top 5 national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across its platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. Learn more at Zelis.com and follow Zelis Healthcare Inc. on LinkedIn to get the latest news.
Sunrise, Florida-based Ignition Group is a healthcare network analytics company and market-leading provider of dental and vision network analytics solutions to healthcare payers and insurance intermediaries nationwide. NetMinder is now an operating unit of Zelis Network Analytics.
Zelis, a healthcare technology provider, has launched ZAPP Edge, a platform designed to streamline provider reimbursement by consolidating ACH-enabled payments, remittance data and denial insights from over 550 payers into a single interface. The platform builds on Zelis' Advanced Payments Platform, which connects more than 850,000 providers. ZAPP Edge incorporates technology from Rivet, a revenue cycle analytics firm recently acquired by Zelis, to help providers identify payment issues and denial trends. The system aims to reduce administrative complexity by replacing disconnected systems and spreadsheets with consolidated payments and data. Zelis serves more than 750 payers, including the top five national health plans, and millions of healthcare providers across its platform.
Zelis acquires Rivet. Zelis, a leading provider of healthcare technology solutions, announces the acquisition of Rivet, a leader in revenue cycle analytics. Building on the companies' successful partnership, the acquisition underscores Zelis' commitment to reduce administrative burden and improve financial operations for payers and providers. As part of Zelis, Rivet's AI-enabled revenue cycle analytics will offer providers more visibility into claim payment and denials trends through actionable, insight-rich data and intuitive dashboards. Payers benefit from fewer transactional inquiries and more meaningful collaboration with providers, creating space for strategic conversations about reducing rework and improving first-time claim success. "By welcoming Rivet fully into the Zelis family, we are deepening our investment in the healthcare community and advancing our mission to modernize the healthcare financial experience for all," said Yusuf Qasim, President of Payments at Zelis. "Together, we're delivering more than tools - we're building a transformative platform that helps payers and providers who are facing intense margin pressure, rising administrative costs, and growing regulatory complexity." Ted Ferrin, CEO at Rivet, added, "Joining Zelis amplifies our mission to simplify healthcare payments and connects us with a culture of innovation that inspires us. We are impressed not only by Zelis' commitment to driving more value to the healthcare ecosystem, but also by its values of inclusion, authenticity, and empowerment. We're energized to be part of a company that puts people first and shares our vision of transforming the healthcare financial experience." Together, Zelis and Rivet are not just improving revenue cycle performance, but advancing a more transparent and efficient healthcare financial ecosystem for payers, providers and healthcare consumers. To learn more about how Zelis empowers providers to simplify payments, visit https://www.zelis.com/providers/. About Zelis Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top 5 national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. Learn more at Zelis.com and follow us on LinkedIn to get the latest news.