Compensation Overview

No Agency Submissions Accepted.

About the Team:

We are looking for a help desk technician who can provide technical support and assistance to our onsite employees. You will be the first line of contact for any IT-related issues or requests, and you will use your communication skills, IT knowledge, and problem-solving abilities to resolve them. You will also document and track the status of the tickets, escalate complex issues to senior technicians, and follow up with the users to ensure their satisfaction.

Zero Trust Leader—helping organizations stop cyberattacks and ransomware from spreading into cyber disasters—Illumio understands and values the importance of IT infrastructure. This carries through to our IT team who is viewed as a strategic partner across the entire organization. Come join us and find new opportunities to do your best work and define your path to success!

Key Responsibilities:

• Respond to incidents, emails, and walk-in requests from onsite employees who need IT help

• Troubleshoot and resolve basic IT issues, such as password resets, network connectivity, software installation, printer problems, etc.

• Use remote access tools or onsite visits to diagnose and fix IT problems

• Log and update the tickets in the IT service management system

• Escalate complex or unresolved issues to senior technicians or other IT teams

• Follow up with the users to ensure their issues are resolved and they are satisfied with the service

• Maintain and update the IT inventory and documentation

• Stay updated on the latest IT trends, tools, and best practices

Experience:

• High school diploma or equivalent

• 1-3 years of experience in IT support or help desk role

• Basic understanding of IT systems and tools, such as Windows, Apple OS, Microsoft Office, Active Directory, VPN, etc.

• Strong communication skills, both verbal and written

• Ability to explain technical concepts to non-technical users

• Empathetic and customer-oriented attitude

• Ability to work independently and as part of a team

• Ability to prioritize and manage multiple tasks

• Willingness to learn new skills and technologies

• Certification in ITIL, CompTIA A+, or other relevant IT fields is a plus

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging. 

Pay Range:

$31.00 USD - $36.00 (hourly) USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CS1 #LI-HYBRID