Multinational Insurance Coordinator

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The role

As an Insurance Multinational Coordinator within the Global & Corporate Risks Team at Howden, you will play a vital role by working in partnership with producing brokers and ensuring the smooth coordination and management of multinational insurance placements across various clients. You will be responsible for facilitating communication, documentation, and support for insurance programs that span multiple regions and jurisdictions.

What you’ll do

• Serve as the primary point of contact for multinational brokers and their clients, facilitating any insurance-related inquiries, concerns, or needs.
• In collaboration with producing brokers, coordinate the implementation, renewal, and mid-term adjustments of insurance policies for their multinational clients, ensuring compliance with local regulations and company standards.
• In collaboration with the producing broker, collaborate with underwriters, brokers, and other internal teams to manage the day-to-day service delivery across all assigned programs, and ensure brokers and partners meet expected service standards for the timely issuance of accurate local policy and invoice documentation.
• Working in partnership with the Howden One network, facilitate the collection, review, and submission of necessary documentation, such as certificates of insurance.
• Maintain accurate records of insurance transactions, policy details, policy documentation using the company's internal systems and international client portal.
• Using company resources such as Axco to monitor and analyse industry trends, regulatory changes, and market conditions that could impact multinational insurance programs, providing insights and recommendations to multinational brokers and their clients.
• Collaborate with internal stakeholders such as legal and compliance teams to ensure adherence to Howden internal procedures and compliance with income sharing rules.
• As required and working in partnership with the producing broker, assist with the preparation and delivery of reports, presentations and updates to multinational clients, conveying relevant information about their insurance programs.
• Where required by the international producing broker, participate in client meetings, workshops, and conferences to enhance relationships, gather feedback, and identify opportunities for improvement.

Who we’re looking for

• Proficient in managing complex multinational programs, with a deep understanding of international insurance regulations, practices, market trends, and resources such as AXCO (or similar).
• Proven experience working with multinational corporations, including direct interaction with senior client personnel and risk managers.
• Exceptional written and verbal communication abilities, capable of engaging confidently with international brokers and key internal and external stakeholders.
• Highly motivated and ability to work autonomously and on own initiative.
• Meticulous attention to detail and a proactive problem-solving mindset. Capable of managing multiple priorities, delegating tasks effectively, and meeting tight deadlines and SLAs.
• Proficient in IT packages, including MS Outlook, Excel, and Word.
• Commitment to ongoing professional development and staying updated with industry trends and best practices.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.