Full-Time

Gestionnaire Back Office

Posted on 8/20/2026

Groupe Iliad

Groupe Iliad

10,001+ employees

Mobile operator offering clear, transparent plans

Compensation Overview

€28k - €30k/yr

Marseille, France

Remote

Telework is available after the integration phase for permanent employees.

Bachelor's

Category
Clerical & Data Entry (1)
Required Skills
Microsoft Office
Customer Service
Excel/Numbers/Sheets

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Requirements
  • A Bac+2 qualification such as BTS Action commerciale or IUT GEA is required.
  • At least 2 years of experience in a back-office position is required.
  • The candidate must be organized and rigorous, able to manage multiple files, prioritize and plan work, and meet deadlines.
  • The candidate must be able to adapt to situations and different contacts.
  • The candidate must be able to communicate with clients and escalate requests to management and project managers handling complex cases.
  • The candidate must demonstrate service orientation and commitment to building trusting relationships.
  • The candidate must be responsive and able to anticipate requests.
  • The candidate must communicate internally and report on activities.
  • The candidate must work collaboratively and be able to replace a colleague on a file.
  • The candidate must be proactive in proposing processes suited to new offers.
  • The candidate must have a good working knowledge of Microsoft Office, particularly Excel.
Responsibilities
  • Manage incoming and outgoing customer number portabilities for large-account clients, including collecting the data required for successful completion.
  • Monitor activities related to domain names, including creation, transfer, and renewal.
  • Monitor assigned FTTH orders for large-account clients, including address verification, order submission, and connection tracking.
  • Update information systems and monitoring databases.
  • Work cross-functionally with the project manager team on sensitive cases.
  • Provide formal internal reporting to management.

iliad is the Italian mobile operator launched in 2018 as part of the iliad group, which includes international operators like Free in France. It provides SIM-based mobile services across Italy using its own network and maintains lean operations from offices in Rome and Milan. The company offers simple, transparent, and affordable plans with no hidden fees, aiming to change how people experience mobile pricing. Its goal is to regain customer trust by providing clear offers and value-driven pricing while owning its network to ensure control over coverage and quality.

Company Size

10,001+

Company Stage

IPO

Headquarters

Paris, France

Founded

1987

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Simplify Jobs

Simplify's Take

What believers are saying

  • Iliad reported 2026 first-quarter revenue growth of 3.3% and OFCF up 18%.
  • Italy added 200,000 subscribers in Q1 2026, and launched 5G Box Casa on June 5.
  • Iliad secured €10 billion financing on June 19, 2026, strengthening acquisition and investment firepower.

What critics are saying

  • French antitrust review started July 15, 2026; SFR integration stays frozen until 2027.
  • SFR deal adds complex employee consultations, merger remedies, and a minimum 30-month transition.
  • A failed SFR transaction leaves Iliad smaller than Orange and Bouygues in France.

What makes Groupe Iliad unique

  • Free kept France’s discount challenger identity after iliad’s 2002 disruptive pricing model.
  • Iliad Italia runs a proprietary network, not just a reseller model, since 2018.
  • Scaleway and AION place iliad inside France’s sovereign cloud and AI infrastructure push.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

Company Equity

Wellness Program

Mental Health Support

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Conference Attendance Budget

Professional Development Budget

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Education allowance

Training Programs

Tuition Reimbursement

Mentorship Program

Adoption Assistance

Childcare Support

Elder Care Support

Relocation Assistance

Commuter Benefits

Meal Benefits

Employee Discounts

Company Social Events

Company News

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Broadband TV News
Jun 8th, 2026
Free set to acquire major part of SFR in French telecoms shake-up.

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CNBC
Jun 7th, 2026
Bouygues-led consortium signs $23.44 billion deal to buy SFR from Altice France

If approved by regulators, the Bouygues-led acquisition would rank among the biggest European telecoms deals in recent years.

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May 21st, 2026
Ardian, Orange, EDF, Bull join Scaleway/Iliad's gigafactory consortium.

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Maddyness
May 20th, 2026
Iliad brings together Orange, EDF, Hugging Face, Kyutai, Quandela and Artefact in a consortium to create an AI gigafactory in France.

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