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Full-Time

Senior Disputes Specialist

Confirmed live in the last 24 hours

Mercury

Mercury

201-500 employees

Banking services tailored for startups

Fintech

Senior

San Francisco, CA, USA + 2 more

Category
Commercial Banking
Financial Planning and Analysis (FP&A)
Risk Management
Finance & Banking
Requirements
  • 5+ years of card disputes intake and resolution experience
  • 2+ years of experience building programs or processes
  • Strong understanding of RegE dispute requirements
  • Familiarity with Mastercard and/or Visa chargeback rules
  • Experience in banking, fintech, or other financial services
  • Experience in managing customer-facing queues
  • Experience with Zendesk or other similar CRM tools
  • Highly motivated self-starter
  • Product sense and knowledge of banking products
  • Empathy and understanding when communicating with customers
  • Ability to communicate complicated concepts efficiently
  • Curiosity about the US banking system, startups, and ecommerce companies
Responsibilities
  • Handle dispute intake and resolution processes
  • Work with partners and internal team members to review and assess information
  • Manage a high-volume caseload within service level agreements
  • Submit chargebacks to Mastercard
  • Document rationale for risk decisions
  • Maintain a positive user experience while mitigating risks
  • Handle high complexity or escalated dispute cases
  • Write clear documentation on processes and surface gaps in disputes policy
  • Serve as a subject matter expert to Engineering and Product teams
  • Identify and execute opportunities to make processes more observable and efficient

Mercury provides tailored banking services for startups, offering free checking and savings accounts, debit and credit cards, wire transfers, venture debt, and community programs. Launched in 2019, Mercury leverages financial technology to deliver intuitive product experiences and vibrant community support to founders.

Company Stage

Series B

Total Funding

$152M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

21%

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)