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It Support Service Desk Analyst
Posted on 4/7/2022
INACTIVE
Locations
San Francisco, CA, USA • San Jose, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
iOS/Swift
Leadership
Management
Video Editing
Requirements
  • 2+ years of experience in Global enterprise executive support
  • 2+ years of experience in event support and production
  • 4+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android
  • Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication)
  • 2+ years experience with Zoom administration, hosting zoom meetings and webinars
  • 2+ years experience with GSuite administration, custom google investigation
  • 2+ years OKTA administration
  • 2+ years experience with Active Directory
Responsibilities
  • Serve as a point of contact for the Global executive leadership team and the executive admins who support them
  • Establish trust and maintain a high level of discretion for all Executive Support activities
  • Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues
  • Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
  • Create and contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles)
  • Provide hands on and virtual training with IT and Security rollouts to executives and executive admin teams
  • Provide Audio/Video support for high-priority events and meetings
  • Travel, on occasion to provide technical support
  • Provide 24 x 7 support in an on-call rotation
  • Provide both in office and virtual remote support to executive staff
Desired Qualifications
  • 2+ years experience with video editing tools (Premiere Pro, Final Cut)
  • 2+ years experience with event production tools such as atem, OBS, and black magic
  • 2+ years experience with Servicenow
  • Relevant experience in project management and change management
  • A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies
  • A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support
  • Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation
  • A stable, collaborative and supportive work environment
Splunk

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
Benefits
  • Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
  • Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
  • We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
  • Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
  • Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan
Company Values
  • Innovative: We’re passionate about our customer success. We keep our energy laser-focused on giving our customers the best possible and most trustworthy experience, driven ultimately by integrity. After all, we’d be nothing without them.
  • Open: We never stop learning or striving to create a positive impact. The work we do matters. We innovate at warp speed to disrupt the world's notion of what’s possible.
  • Disruptive: We are humble and value openness and honesty. We speak our truths mindfully and in consideration of others. Candor is cool - respect is required.
  • Fun: We embrace the ride (preferably in a Splunk t-shirt). We take our work seriously, but not ourselves. We weave an irreverent and infectious sense of fun into everything we do.
  • Passionate: We cultivate an inclusive environment where all backgrounds are celebrated. Striving for equity and embracing our individual uniqueness is our secret sauce. And it will only make us stronger.
  • #WeAreSplunk: We represent many functions and regions but are one team. We value each other's efforts and moonshot ideas. And we celebrate highs, and learn from lows, together. We trust and rely on each other. Remember: There’s no “I” in Splunk.