Supplier Quality Engineer
Business Operations
Posted on 3/29/2023
INACTIVE
AI-enabled marketplace for on-demand manufacturing services
Company Overview
Xometry's mission is to accelerate innovation by providing real-time, equitable access to global manufacturing capacity and demand. Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world.
AI & Machine Learning
Data & Analytics
Industrial & Manufacturing
Company Stage
N/A
Total Funding
$443.4M
Founded
2013
Headquarters
North Bethesda, Maryland
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 26%Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
Requirements
- Prior project management, supply chain, and customer service experience required
- A minimum of 3 years of related experience, preferably in manufacturing or operations
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
- Capable of performing root cause analysis and identifying solutions to complex problems
- A self-starter, who can work independently, and can drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Able to multitask, meet deadlines and support all supplier quality field activities
- Strong communication skills (both oral and written) + ability to manage up and to the side
Responsibilities
- Take actions to improve on time delivery, quality, and customer satisfaction
- Track and monitor the progress of numerous customer orders and partner jobs
- Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
- Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
- Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
- Manage customer complaints that result in replacements for returned products
- Report out on status, risk, and efforts to recover troubled orders and jobs
- Document all case activity in central database
- Leverage company technology platforms and comply with the Quality Management System
- Monitor the integrity of supplier quality metrics
- Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
- Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
- Participate and provide input on initiatives to simplify and automate complex processes
- Perform all work in compliance with Xometry's quality and safety systems, policies and procedures