Business Process Manager

**You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.**

Current work authorization for Canada is required for all openings.

Who We are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

As a Business Process Manager, you will play a key role in leading business process change management initiatives and providing business process management expertise in support of Fidelity Canada strategic goals.

You will lead change management projects, provide comprehensive support to business led activities on Fidelity Canada projects, and enhance organization’s capabilities to address operational inefficiencies and find opportunities for improvement.

What You Will Do

You should consider this opportunity if you are passionate about continuous improvement, have demonstrated interest in business process management and possess strong organizational skills. In this role, your responsibilities will focus on several key areas:

Business Process Management

• Lead discovery work for business initiatives and facilitate problem solving workshops among cross-functional working groups and stakeholders.

• Analyze complex business issues, identify pain points, and communicate issues in a logical thought sequence to stakeholders.

• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.

• Business Process Design that provides value added solutions to business groups aligning with risk, regulatory and compliance requirements.

• Develop End-to-End process and value stream mapping to capture current state and future state process design.

Assignment & Initiative Management

• Lead business change management assignment to successful completion including engaging and supporting business stakeholders to achieve desired outcome of improved operational processes, reduced risk, and enhanced client experience.

• Through assignments on cross-functional projects’ teams, BPM will be accountable for preparing or coordinating documentation of changes in business processes (process flow-charts in current and post state), post-implementation operating procedures, and target operating models.

• Support development of process documentation, procedures, technical requirements, and end-user materials for change initiatives.

• BPM will also provide necessary support to Learning & Development team in creation and delivery of training material as they relate to changed business processes.

• Prepare effective communication and presentations for stakeholder groups and senior management.

Collaboration & Innovation

• Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program.

• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.

• Develop and maintain strong relationships with business partners across Fidelity Canada to ensure operational excellence program is responsive to business needs and enhances client experience.

• Collaborate with technology implementation partners to propose and implement digitalization and automation solutions that align with the organization’s goal of creating a digitally enabled workplace.

• Collaborates with business partners to understand their process management needs and promotes BPM techniques that can support their automation and operational efficiency efforts.

• Collaborates with technology teams to ensure alignment with IT tools and processes, and adoption of advanced technologies.

What We Are Looking For

• College degree/Post-secondary education in the areas of IT, Business or related field are preferred or equivalent experience.

• Business Process Analysis/Management education and/or related work experience.

• A minimum of 3 years work experience in the roles related to Business Project Management, Business Process Management, or Business Architecture.

• Minimum of 3 years’ experience in the financial industry.

• BPM certifications (in place or in progress) would be considered an asset.

What You'll Need

• Strong Interest in Business Process Management.

• Knowledge of business process management best practices and methodologies.

• Excellent listening, written and verbal communication skills.

• Strong analytical skills.

• Organizational awareness, focus on key partnerships, teamwork and relationships building.

• Drive for results, with ability to deal with and bring consensus to contentious issues.

• Solid understanding of finance industry and core business processes.

• Solid understanding of technology trends.

• Innovation and Creativity.

Fidelity Benefits and Perks!

• 100% remote and hybrid work arrangements

• Competitive total compensation package

• Opportunity to participate in Fidelity profit-sharing program

• Company contributes into your RRSP, without a matching requirement from you

• Health benefits and coverage, with no requirement for employee paid premiums, including up to $5000 for therapy

• Health Care Spending Account

• TELUS Health Virtual Care app

• Health and Fitness Reimbursement

• Up to $650 for home office equipment

• Generous time off policy

• 2 paid days annually to volunteer

• Access to over 11,000 training and development courses

• Tuition reimbursement

• Monetary awards for completing a required designation

• Annual dues reimbursement for professional designations

• Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of 25 weeks