Full-Time
Customer Service Representative
GritR Sports
11-50 employees
Firearms, ammunition, and outdoor gear retailer
Compensation Overview
$18/hr
North Richland Hills, TX, USA
In Person
 Customer Experience & Support (1) |
|---|
Get referred to GritR Sports
See people who can refer or advise you
- Proven experience in customer support or client success roles.
- Exceptional written and verbal communication skills, including the ability to explain complex topics clearly and kindly.
- Comfort navigating multi-channel communication tools.
- Ability to turn a complaint into a solution while maintaining a positive, professional attitude.
- Manage inbound calls and emails, turning inquiries into positive experiences.
- Process orders accurately, including payment verification and proactive fraud prevention.
- Use multi-channel systems to document customer interactions and keep the team aligned.
- Maintain up-to-date knowledge of the evolving product catalog to provide strategic advice.
- A genuine passion or interest in firearms and outdoor sports.
GritR Sports is a multi-channel retailer of firearms, ammunition, and outdoor gear, selling online via GritrSports.com and through a physical store in North Richland Hills, Texas. Its platform acts like an Amazon-style shopping experience for shooting sports, complemented by a 22-lane GRITR Range where customers can rent firearms and try before buying, plus expert-led training and LTC courses. The company also buys and sells used firearms and offers a 90-day layaway plan, providing a hands-on, experiential shopping model with access to a large catalog of brands and accessories. Its goal is to be a one-stop destination that combines selection, education, and safe ownership for firearms owners and outdoor enthusiasts.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2016
Get referred to GritR Sports
See people who can refer or advise you
Simplify's Take
What believers are saying
- June 2026 Warrior Systems launches expanded rifle and receiver inventory.
- July 2026 warehouse robotics opening created 25 roles and faster peak-season fulfillment.
- Big Rock Sports' Chapter 7 bankruptcy on February 6, 2026, opened replacement demand.
What critics are saying
- Virginia's injunction-driven shipping window ends December 31, 2026, exposing revenue to court rulings.
- Firearms commerce faces ATF, state-law, and platform restrictions that can instantly disrupt sales.
- A major federal crackdown on online gun retailers would threaten Gritr's core model.
What makes GritR Sports unique
- GRITR combines e-commerce, DFW retail, and a live firing range in Texas.
- Arlington robotics cut fulfillment friction, with 69 AMRs and 130% throughput targets.
- GRITR maintains deep firearms assortment, including NFA items, optics, and accessories.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Professional Development Budget
Training Programs
Company News
GRITR Sports opens next-gen robot-powered warehouse in Texas. Table of Contents Big news out of Arlington, Texas: its next-generation warehouse robotics facility is fully up and running. After a landmark partnership with Quicktron Robotics formalized several months ago, Weby Corp has officially made the leap from traditional manual fulfillment to a fully automated, AI-powered operation. A facility built for the future. At the heart of the operation is a fleet of 69 autonomous mobile robots (AMRs) - high-speed machines that navigate the warehouse floor with centimeter-level precision. These warehouse robots handle the heavy lifting, retrieving and transporting goods faster and more accurately than any manual process could. What this means for its customers. Weby Corp is projecting a 130% increase in throughput capacity compared to its previous setup. For its customers across GritrSports, GritrOutdoors, and RunUnited, this means: Faster order fulfillment Fewer errors Greater consistency, especially during peak seasons As Alex Grigorenko, its CIO, put it: "We aren't just adding more space; we are adding intelligence." Investing in Arlington. Beyond the technology, the new facility represents a meaningful investment in the local community. GRITR Sports has created 25 new specialized roles in Arlington, covering robotics maintenance, data analysis, and systems management. Creating quality local jobs has always been part of how Weby Corp grow. As order volumes continue to climb and its brand portfolio expands, the new robotics infrastructure gives Weby Corp the foundation to keep pace without compromising on the customer experience.