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Senior Associate, Process Manager
Posted on 6/9/2022
McLean, VA, USA • Richmond, VA, USA • Plainview, NY, USA
Experience Level
Desired Skills
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
  • Cable or fiber connections are preferred
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
  • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice
  • Bachelor's Degree or Military Experience
  • At least 2 years experience in Process Management
  • Ability to balance big picture strategic thinking with acute attention to details
  • Is a skilled relationship-builder who thrives on collaboration and can create strong, high-leverage internal networks
  • Developing and maintaining formal process documentation including procedures and process flow diagrams
  • Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
  • Assessing feasibility and level of effort for process changes required by new products and services and driving implementation when appropriate
  • Demonstrates ability to balance data with other factors when making decisions
  • Review and interpret data, prepare materials, and speak persuasively to implement desired actions and analyze situations to define issues and draw conclusions
Desired Qualifications
  • Lean, Agile, Six Sigma, Business Process Management or Project Management certification
  • Experience with Agile tools (Align, Confluence, Jira)
Capital One

10,001+ employees

Sixth largest bank and financial service provider
Company mission
Capital One was founded on the belief that no one should be locked out of the financial system. Their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy, and most importantly, support for customers. Capital One is on a mission to change banking for good.
  • Medical, Dental, & Vision coverage
  • Onsite Health Centers
  • Prescription saving with network of local pharmacies
  • Stock Purchase Plan
  • Education Assistance
  • 401(k)
  • Flexible Spending Accounts
  • Life and Disability insurance
  • Generous paid time off + corporate & floating holidays
  • Registered dieticians on site, cooking classes and free virtual fitness classes
  • Employee Assistance Program
Company Values
  • Creating financial tools that enrich lives
  • Building thriving communities
  • Advocating for an inclusive society
  • Do the Right Thing