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Full-Time

Senior IT Support Specialist

Posted on 6/3/2024

Origis Energy

Origis Energy

201-500 employees

Solar and clean energy solutions provider

Data & Analytics
Energy

Senior

Miami, FL, USA

Category
Customer Success & Support
IT Support
Network Administration
System Administration
IT & Security
Required Skills
Microsoft Azure
Communications
Customer Service
Requirements
  • Bachelor’s degree preferred
  • Five years of related work experience
  • Certifications (not required): Security+, Azure Fundamentals, A+
  • Strong technical knowledge of telecommunications, networking, and PC operating systems
  • Strong technical knowledge of network and cybersecurity protocols, standards and best practices
  • Extensive application support experience
  • Proven experience in IT infrastructure planning and development
  • Experience in managing and overseeing the security of sensitive data and IT systems
  • Experience with Microsoft enterprise products and cloud-based tools with emphasis on Microsoft/Office 365
  • Experience in managing software implementation and migrations, including training of end-users
  • Strong leadership skills and ability to work in a team environment
  • Excellent written and oral communication skills
Responsibilities
  • Coordinate, diagnose and troubleshoot incoming employee support requests
  • Provide technical support services to employees with technical problems and information technology issues involving desktop, laptop or network services for local and remote employees
  • Software and technology procurement
  • Analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems
  • Oversee third party IT companies’ execution of end-user services, including help desk, technical support services and the provisioning and deployment of employee hardware (laptops, phones, etc.)
  • Develop, document and implement standard operating procedures and customer service guidelines relating to IT support
  • Work closely with outside IT providers and ensure Service Level Agreements are maintained
  • Assist with the development of business case justifications and cost/benefit analyses for IT spending and initiatives
  • Implement and oversee asset management for IT hardware, software, and equipment
  • Other duties as assigned

Origis Energy specializes in providing sustainable grid and distributed power generation solutions, focusing on clean solar, energy storage, and clean hydrogen technologies across the U.S. This company offers a dynamic work environment in an essential and rapidly growing sector. Working here means contributing to innovative clean energy solutions that are crucial for a sustainable future, while being part of a leading team in a vital industry.

Company Stage

N/A

Total Funding

$1.9B

Headquarters

Miami, Florida

Founded

2008

Growth & Insights
Headcount

6 month growth

6%

1 year growth

15%

2 year growth

32%
INACTIVE