Senior Product Manager

Role Overview

We are seeking a Senior Product Manager to lead the next phase of growth for Senior Services and Support within Bright Horizons Backup Care. This role will focus in part on scaling and diversifying our existing offerings. In addition, the leader in this role will lead identification, business case development, functional specification and implementation of carefully targeted new areas of Senior Care services expansion that complement our current offerings and leverage the core strengths of Bright Horizons.

The successful candidate will drive innovation and operational scale to ensure these services reach more families, deliver greater impact, and align with BUC’s mission: enabling employees to be mindful at work while their senior loved ones remain safe and happy at home.

This is a remote position available in the United States.

Industry Context & Opportunity

The senior care industry is undergoing rapid expansion, driven by demographic shifts and evolving care expectations. By 2027, the global senior care market is projected to reach $1.4 trillion, fueled by a growing preference for home-based care and digital service models. Nearly 60% of seniors prefer to receive care at home rather than in institutional settings, and about 80% of seniors want to age in place, meaning they prefer to stay in their homes as long as possible.

Bright Horizons is uniquely positioned to lead in this space by expanding its trusted Backup Care platform to meet the growing needs of employees caring for aging loved ones.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Key Responsibilities

• Own the product strategy and roadmap for senior care services within BUC
• Expand service breadth and scale, including new care models, partnerships, and digital tools
• Lead discovery and research to understand caregiver needs, pain points, and service gaps
• Collaborate cross-functionally with engineering, client relations, operations, and marketing
• Work with Provider team to evaluate and integrate third-party providers, ensuring quality and compliance
• Define and track success metrics, including utilization, satisfaction, and ROI
• Champion the caregiver experience, ensuring empathy and accessibility in every solution
• Is deeply fluent in the competitive landscape and performs research to understand Senior Care market opportunities with a goal of finding the best product market fit.
• Has a deep understanding of how to drive business value through an understanding of senior care market opportunities, customer jobs to be done, and a knowledge of technology-based solutions
• Is an advocate for and an expert in agile development and lean process within a large organization undergoing a digital transformation.

Minimum Qualifications:

• 6+ years of product management experience, with a strong focus on senior care services, family caregiver support, or aging-in-place solutions

Preferred Qualifications:

• Significant experience in the senior care industry, including familiarity with care delivery models, regulatory considerations, and caregiver needs
• Deep understanding of the senior care landscape, including care delivery models, caregiver navigation, and regulatory considerations
• Proven experience launching and scaling digital or service-based products
• Strong analytical, communication, and stakeholder management skills
• Familiarity with Agile methodologies and product development best practices
• Bachelor’s degree in a relevant field (e.g., business, healthcare administration, public health, or related discipline)
• Background in senior care, health tech, or employee benefits
• Experience with HIPAA compliance or care provider networks
• MBA or advanced degree in a related field

Compensation: The salary for this position is between $108,000-$125,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Deadline to apply: this posting is anticipated to remain open until 9/24/25

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.