About us @Symphony

We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

But that was only chapter one. We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won’t get elsewhere.

Role Description:

The NLP (natural language processing) division of Symphony Communications is looking to fill an immediate opening for a new NLP Model Support Analyst. The position’s primary responsibility will be helping to build NLP models in Symphony’s proprietary model development softwares, VIP and Workshop.

The position is located in Symphony’s Belfast office. The position is part of the Solutions Center team, which is under the Market Solution Services umbrella. The position will report directly to the New York City-based Solutions Center Manager. Tasks may be supervised by other members of the Solutions Center team.

This role is based in Belfast, hybrid 2-3 days/week on site.

Responsibilities:

• Work with the Solutions Center team to build and train custom NLP models for a variety of products and use cases, including financial modeling, ESG analysis, and customer feedback assessment.
• Apply modeling techniques to produce insights/signals and package them into client-consumable output. 
• Monitor and improve model performance by assisting in the quality assurance process. 
• Create technical documentation for both internal and external technical audiences, as well as contribute to client-facing content for non-technical audiences. 
• Assist the team in general activities to support the team’s deliverables and company’s overall performance.
• Identify areas of improvement for the NLP software and report these to the Engineering team.
• Track tasks in Symphony Jira as directed by the team.

Required Qualifications:

• 2+ years of experience relevant to the role (NLP, Machine Learning, AI)
• Fluent English speaking/comprehension skills specifically in business language
• Flexibility to adapt to the changing demands of a fast-paced environment
• Willingness to learn new analytical and technical skills in NLP and data science
• Prior work experience, preferably in finance, data analytics or data science
• Prior experience with programming and code management systems

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.