Software Training Consultant
Posted on 5/31/2023
United States
Experience Level
Desired Skills
Customer Service
  • South Florida Business Journal, Best Places to Work 2021
  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
  • You have more than two years experience working in a Podiatry medical practice (required)
  • You possess a passion for innovative solutions within Healthcare IT
  • You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations
  • You are flexible - you will have to accommodate the priorities of clients and travel and be flexible about managing your time
  • You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time
  • 2+ years experience in software training, implementation and/or relevant medical practice experience
  • Demonstrates good problem-solving skills and effective decision-making abilities
  • Possesses excellent written and verbal communication skills
  • Empathetic communicator with a consultative approach - able to see things from other person's point of view
  • Ability to work independently as well as part of the training team
  • Positive and personable attitude with a customer service focus
  • Professional, patient and balanced approach to handling difficult customer situations
  • Able to establish and maintain effective communication and relationships with customers and teammates
  • Takes initiative in goal fulfillment and deadlines
  • Excellent time management and organizational skills
  • Basic knowledge of Apple products including Mac, iPad and iPhone
  • Ability to easily learn new software
  • Ability to provide some off-hours training and support, including occasional weekends
  • Ability to travel 75-90% including weekends
  • Detail-oriented
  • Train clients on the use of the features and functions of the service
  • Establish rapport; gain and maintain credibility with diverse audiences
  • Reporting software improvements and enhancements to software engineers
  • Help our clients adopt best practices in using our solution to manage their practice
  • You must be technically savvy with the ability to easily learn a new software
  • Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
  • Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques
  • Manages the client training schedule, the workflow of the practice and coordinating with project managers and administrators to properly execute the training to all staff
  • Collaborate with the Training, Support, and Product departments to address training materials, programs and client launch practices
  • Record details of client feedback through the training process
  • Responsible for contributing to the creation of training resource material
  • Maintain certification of 80% or higher on all application material and quizzes
Modernizing Medicine

1,001-5,000 employees

Company Overview
Modernizing Medicine's EMA is an electronic medical record (EMR) software application.