Senior User Researcher
Cedar Pay
Posted on 3/24/2023
United States
Experience Level
Desired Skills
Data Science
Product Design
  • You are able to break down large problems, frame them into research opportunities, and gain cross-functional buy-in on your plan
  • You are an expert at running well-scoped research projects that guarantee impact for your teams. You plan, conduct, analyze, and communicate the results of studies, to build deep understanding among designers, product managers, and engineers. You include your stakeholders and collaborators in every step of the research process, gathering consensus while driving towards outcomes
  • You are an expert influencer and storyteller. You love telling stories about users, buyers, and stakeholders in a way that resonates with your team and the company
  • You are a strong salesperson for research. You proactively identify ways in which research can make impact and can then “make it happen.” You are a partner to design, product, and commercial leadership and promote best practices of research and data-driven decision making
  • 6-9 years of hands-on experience conducting strategy, innovation, and product-based user research
  • Excellent communication, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Curious, creative, and pragmatic approach to solving problems
  • End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
  • The ability to manage ambiguity, work autonomously, keep organized across a number of user research projects
  • Deep mastery of qualitative and quantitative methods. Experience teaching research methods and the strengths and limitations of when to use qualitative vs when to use quantitative methodologies
  • Ability to anticipate needs, developing a deep understanding of business goals
  • Ability to develop research goals and strategy in alignment with company goals
  • Cedar is improving the healthcare financial experience. It's not hard to see the problem: we bet you or those close to you have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. At Cedar, our technology empowers healthcare providers and insurance companies to work together to offer patients an exceptional and affordable financial experience
  • We are seeking a Senior User Researcher to be a part of our User Research team! This is a ground-up opportunity for a seasoned & strategic researcher to help solve some of the hardest problems in healthcare. You will drive a comprehensive research & insights program for our flagship product, Cedar Pay. You will work in close partnership with the Director of Product Management, Director of Product Design, and Director of Data Science to set the bar for using human-centered best practices and mixed method user research. You are responsible for addressing our highest priority questions about our users, our product experiences, and our business. You are a master at running research projects that span from early opportunity identification through discovery to post product launch
  • This role is an individual contributor role, with the opportunity to mentor junior researchers and designers

501-1,000 employees

Patient payment & engagement platform
Company Overview
Cedar’s mission is to make healthcare more affordable and accessible through our consumer-friendly platform that’s powered by data science, smart product design and personalization. The company's platform solves many of the fundamental problems that lead to poor consumer financial experiences and administrative waste in healthcare—radically transforming the healthcare financial experience for everyone.
  • Competitive pay & equity
  • Health benefits
  • Unlimited PTO
  • Flexible work style
  • 16 weeks paid parental leave
  • 401k matching
  • Free lunch & snacks
  • Game nights & company events
Company Core Values
  • Focus on the vision
  • Reject mediocrity
  • Apply a growth mindset
  • Use good judgment