Trading Technology Support – Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

In the Market Data Applications team, you will be focused on supporting market data applications and data feeds. The team operates as a cross-business technology unit, collaborating with global counterparts. The role emphasizes issue resolution, process sharing, and product rollouts, supporting all lines of business across various asset classes.

As a Senior Product Delivery Associate in Market Data Desktop Strategies, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

 Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Provides 2nd/3rd level support for core Market Data services/applications, including Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess, and others
• Offers technical support for a wide range of broker and trading applications including Tradeweb, ICAP, Brokertec, Tullet Prebon, and Tradition
• Coordinates vendor software packaging, including scripting, QA testing, and production release
• Proactively monitors the environment, manage changes, and deliver projects; participates in reviewing hygiene metrics and processes for continuous improvement
• Manages daily operations, incident resolution, and change management activities
• Collaborates with plan/build and engineering teams for smooth transitions from project to business as usual
• Partners with vendors to drive technical strategy and application delivery
• Maintains full ownership, accountability, and hold external vendors accountable for root cause analysis when issues arise

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Experience with virtual desktop environments and streaming platforms
• Strong documentation skills and a commitment to knowledge management 
• Proficiency in TCP/IP and connectivity troubleshooting
• Strong communication skills with good written and verbal communication skills for interaction with traders, support teams, and vendors
• Experience in technical troubleshooting and managing high-profile issues
• Familiarity with change management structures and problem ticketing systems
• Self-motivated, customer-focused, and innovative with excellent time management skills; ability to work independently and as part of a team, prioritizing workflow under pressure

Preferred qualifications, capabilities, and skillsDeveloped knowledge of the product development life cycle

• Cloudpaging / Numecent experience and knowledge
• Background in risk, compliance, and control for managing IT and market data control gaps
• Automation through scripting languages like PowerShell and visual basic