Full-Time

U-Box Field Support Analyst

Confirmed live in the last 24 hours

Uhaul

Uhaul

5,001-10,000 employees

Provides moving trucks, trailers, and storage

No salary listed

Entry, Junior

No H1B Sponsorship

Phoenix, AZ, USA

Out of state applicants will only be considered if a relocation date is confirmed. The position requires in-office work from Friday through Tuesday or Thursday through Monday.

Category
Customer Experience & Support
Customer Experience
Customer Support
Requirements
  • Strong written and oral communication
  • Proficient with computers and common office apps (MS Edge, Google Chrome, MS Office, etc)
  • Good Customer Service
  • Has the ability to problem solve and think critically
  • Ability to multi-task as well as switch focus between tasks without disruption
  • Must be able to work in a high volume/high workload environment
  • Ability to work independently as well as in a team based environment
Responsibilities
  • Answering phone calls from the field, including center personnel and U-Box delivery drivers.
  • Responding to real time chats for live support.
  • Opening and responding to incident emails received through our Incident Management Tool.
  • Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.
Desired Qualifications
  • 2+ years of U-Haul experience
  • 1+ years of experience with U-Box and the U-Box program
  • 10 to 12 months of previous office experience

U-Haul provides services for individuals and families who are moving their households. The company offers a wide range of rental options, including trucks, trailers, and towing devices, making it easy for customers to transport their belongings. U-Haul also has a large network of storage facilities across North America, allowing customers to store their items securely. In addition to moving vehicles, U-Haul sells packing supplies, such as boxes and protective materials, to help customers pack their possessions safely. A key feature of U-Haul is its status as the largest installer of permanent trailer hitches in the automotive aftermarket, which sets it apart from competitors. The company's goal is to offer affordable moving and storage solutions while continuously improving its products and services to meet the needs of more customers.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Capitol Heights, Maryland

Founded

1945

Simplify Jobs

Simplify's Take

What believers are saying

  • U-Haul's focus on southern states taps into the Sun Belt demographic shift.
  • Investment in Panama City Beach and Kingsport captures demand in tourist and suburban areas.
  • New headquarters in Phoenix positions U-Haul for strategic growth and innovation.

What critics are saying

  • Emerging self-storage startups with innovative solutions threaten U-Haul's market share.
  • Rising urban real estate costs may limit U-Haul's facility expansion in high-demand areas.
  • Environmental regulations on emissions could increase operational costs for U-Haul.

What makes Uhaul unique

  • U-Haul's new race car trailer targets the growing motorsports and recreational vehicle market.
  • Strategic acquisitions in Dallas and Phoenix align with urbanization and migration trends.
  • Expansion into university towns meets demand for flexible storage near educational institutions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Ownership Plan

Gym Reimbursement Program

Wellness Programs

You Matter Program

Mindset App Program

Discounts on Apple products, Dell computers, hotels, and more

Critical Illness/Group Accident Insurance

Business travel insurance

MetLaw Legal program

MetLife auto and home insurance

LifeLock Identity Theft Protection

Career stability

Opportunities for advancement

Valuable on-the-job training

RRSP payroll deduction plan

Deferred profit-sharing plan

Company News

WKYC
Mar 31st, 2025
U-Haul closing Parma Heights location after nearly 50 years of operation

The U-Haul at Snow and Stumph roads has been open since 1978.

Multi-Housing News
Feb 13th, 2025
U-Haul Opens Facility Near University of Illinois

U-Haul has opened its newest self storage location in Champaign, Ill.

Teknovation
Jan 7th, 2025
Top Five States In Latest “U-Haul Growth Index” Call The South Home

The trend of southern states netting larger numbers of one-way U-Haul® customers continued during 2024, with South Carolina topping the U-Haul Growth Index for the first time. Texas, North Carolina,... The post Top five states in latest U-Haul Growth Index call the South home appeared first on Teknovation.biz.

Stock Titan
Jan 3rd, 2025
U-Haul Growth Metros and Cities of 2024: Dallas is Top Metro for In-Migration

U-Haul has released its 2024 Growth Index based on over 2.5 million one-way equipment transactions, revealing the Dallas-Fort Worth-Arlington metropolitan area as the leading growth metro of 2024.

International Financial News
Dec 31st, 2024
U-Haul Opens New Store in the Heart of Panama City Beach By Investing.com

U-Haul opens new store in the heart of Panama City Beach by investing.com.