Front Office All Rounder

Job Description

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Make the check-in, check-out process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner escalating as required
• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience
• Assist with valet parking as required

Qualifications

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused, and can-do attitude
• Ability to work independently and demonstrate initiative in a dynamic environment 
• Enthusiasm to connect with guests and to hear their story
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the phone
• Self-motivated with a positive and professional attitude 
• Knowledge of Opera Cloud is a bonus
• The ability to work across a 24/7 roster - evenings, mornings, and weekends
• Current Australian Drivers Licence