Manager – PF Project Delivery

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Manager, PF Project Delivery

Location(s)

US Remote - MD

Position Summary:            

The Manager, Operations is responsible for the technical performance of projects and the business development expansion of services at partner accounts.  In this billable client facing role, they will identify, train, develop, coach, and mentor technical teams developing high performing project engineers and consultants.   The Manager, Operations is responsible for client relationship management and acts as client liaison during delivery of Project Farma service engagements. They are strategically focused and responsible for client satisfaction through project delivery while maintaining and growing client relationships.

The Operation Manager will be able to identify additional opportunities to provide new and added services for the mutual benefit of the client and the organization. They will also keep abreast of market and technology trends through industry groups. Success in this role requires proven technical expertise combined with the continued development of business opportunities, advanced people and team-building skills, and a consulting mindset to deliver technical and business solutions that align with our Patient Focused and People First mindset.

All roles within Project Farma will lead with a Servant leadership mentality, exemplifying the Project Farma culture of philanthropy, teamwork, training and development and commitment to the patient as the foundation of our teams’ and partners’ long-term success.

Essential functions of the position:

Site Strategy:

• Develop and own the site strategy to position the firm as a leader in CQV services.
• Create a strategic roadmap to drive site growth and align with firm objectives.
• Proactively identify client needs to foster site expansion.
• Build and maintain strong relationships with key stakeholders (e.g., client executives, decision-makers) to secure long-term partnerships.

Business Growth & Development

• Drive site-level business expansion and development with a strategic focus to expand services and opportunities.
• Work with Project Leads to maintain dashboards and pursue expansion opportunities.
• Own project extensions, proposal generation, and provides critical input into site RFPs.
• Actively participate in industry events to build a local network and collaborate with the Market Director to expand client portfolios and secure high-value contracts.
• Monitor and achieve operational KPIs and targets.
• Identify and plan opportunities to connect Project Farma’s Patient Focus mindset to our Partners.
• Review and populate site dashboards providing direction resulting in project health and expansion opportunities.
• Lead, oversee, and execute client project initiatives allowing for the identification of new and added services for the mutual benefit of the client and organization.
• Support, review, and analyze Business Development, Project Delivery and Team Member activities. 
• Support in the development, implementation, and execution of strategic plans to meet the Project Farma business development and growth targets. 
• Collaborate across Project Farma practice teams to develop solutions for joint business opportunities that meet business and client objectives.
• Monitor and manage budgets and planning needs to meet the necessary project requirements.  
• Support the maintenance of new and existing client accounts, focusing on project delivery and actively seeking account growth.
• Work with client’s business/technical leadership to facilitate workflow development, project scope development and risk assessment, issue resolution and work forecasting and planning.
• Provide direction and innovation in service and/or process improvement, cost reduction and recommendations for business process optimization.
• Remain current with the latest trends in the biomanufacturing industry and implement strategies that leverage changes in the marketplace into new business opportunities.
• Thorough understanding of our target industries including how each sector works together, interdependence, emerging trends, and key challenges.
• Maintain business development data within customer relationship management (CRM) system.
• Support strategic creation of cross site / cross account business development tools creating a force multiplier impact.
• Attend and represent Project Farma at ISPE or other networking events.

Leadership & Talent Development

• Oversee the career development and performance of the entire site team.
• Coach, mentor, and develop team leads to prepare them for leadership roles.
• Develop and maintain succession plans for team or project leads.
• Partner with Market Directors to share best practices across sites.
• Lead a high-performing team, fostering accountability, excellence, and collaboration, while setting performance goals and enhancing retention.
• Manage teams at various client sites/locations to ensure consistency of technical services, compliant with client and Project Farma’s processes and standards and responsiveness to both client and employee requirements.
• Collaboratively identify and implement employee performance and development plans to meet individual development and organizational growth goals.
• Direct and manage teams executing projects within the Project Farma practice areas with overall responsibility for technical solutions, cost, quality, and client satisfaction.
• Strategically assign team members to accounts for mutual benefit and identify Team Member succession planning to maximize the readiness of future leaders.
• Lead initiatives and projects by ensuring Team Members understand team and individual goals and responsibilities, managing priorities and ensuring timely and high-quality completion of work.
• Subject Matter Expert who provides technical direction, training, career development and performance assessments to ensure high quality delivery.
• Identify Professional Development opportunities for Team Members to develop their skills.
• Build and maintain high performing teams ensuring successful account management and growth.
• Strategically identify talent needs and follow through with support of the recruitment and talent acquisition process.
• Mentor, train, and coach team members in client engagement, relationship management, and leadership.

Resource Management

• Drive resourcing decisions for the site and collaborate with the Market Directors to ensure optimal staffing.
• Consult with the Market Director to forecast future resource needs and maintain a forward-looking resource plan.
• Proactively manage resource utilization and team mix to ensure high-quality project delivery within budget.
• Support project direction and strategy based on client vision and expected outcomes throughout the entire project delivery life cycle without oversight.
• Support and identify resource planning, as well as define project objectives and requirements necessary to structure a project or activity.
• Analyze, identify trends, and ensure performance of PO management tools; managing burn rates; need for new proposals and proactively communicate PO performance.  Proactively identify and ensure success through earned value analysis for clients and maximizing performance for Project Farma.
• Drive efficiency through team member utilization and support cross-account / cross-region allocations.

Technical Delivery

• Oversee technical delivery for site or market projects, ensuring high-quality outcomes.
• Ensure appropriate staffing to meet project requirements and client expectations.
• Builds dependence as a technical SME to the client and serves as an escalation point for technical issues.
• Ensure delivery of high-quality GMP Engineering services that meet client specifications and regulatory standards.
• Own and delegates project execution, ensuring timelines and budgets are met.

• Continually develop technical aptitude of Project Farma’s core services within the life science space including but not limited to: Capital Project Management, including Project Controls and Scheduling, Facility Builds, Tech Transfers, Validation Life Cycle, including Commissioning and Qualification, Process Validation, Computer System Validation, Quality, Regulatory, and Compliance, GxP Automated Systems, Quality Control, including Clinical and Commercial.  

• May be requested to assist with Project Controls and Scheduling to include, Budget estimates, Detailed project schedules and milestones, Feasibility estimates, risks, forecasts and scenario analysis, and Project cost reports and trend analysis 

Operational Performance & Billability

• Maintain 100% individual billability while ensuring the site or market team achieves forecast hours and targets.

• Ensure team performance aligns to billable hours in support of operational goals.

Education and Experience Required:

• Bachelor’s Degree (and/or Masters) in Life Science, Engineering, or related discipline (OR a combination of equivalent experience in CQV engineering, cGMP facility start-up, project management and/or comparable military experience).
• 8 years minimum; advanced therapy, life science, pharmaceutical, or biotech experience.
• 6 years minimum; managing high-performing teams.
• 6 years minimum; business development, lead generation, or sales experience.

Other Required:

• Full COVID-19 vaccination is required prior to the employee's start date with exceptions for medical and religious accommodations when reasonable.
• Travel as needed to fulfill Business Development and Team Member initiatives.
• Experience operating as a trusted strategic advisor to organization decision-makers on short and long-term organizational initiatives.
• Experience translating client visions to set the direction, frame the project, provide clarity to direct reports and client, and deliver results
• Proven technical/managerial capabilities in developing solutions to engineering and business problems and managing deliverables and client expectations

Key Competencies:

• Change Management: Anticipate the impact of change, identify and communicate the need for change and successfully implement, promote, and execute the acceptance of change across the organization in alignment with strategic goals and initiatives.
• Strategic Prioritization and Decision Making: Consider multiple options, weigh the potential outcomes and risks associated, and choose the most appropriate solution. Clear understanding of the organization’s overall strategy, goals and vision and an evaluation of external factors such as market and industry trends and competitor analysis and the potential impact on organizational strategy. Commit to and execute strategic priorities in alignment with changing business needs. 
• Agility: Identify and progress in an ambiguous, complex, innovative and constantly changing environment. Foster adaptation and value creation through execution of strategic activities in alignment with market and industry trends.  
• People Management: Create partnerships, build trust and credibility with Team Members. Hold Team Members accountable to a high quality of performance, customer focus, and prioritization of deliverables.  Retain Team Members through developing their strengths, communicating expectations, providing mentorship, coaching, and encouraging and inspiring others.

The annual compensation range for this full-time position is $105,000 to $123,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. 

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.