Job Description

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the supervision of the Electronic Application Supervisor, with some latitude for independent judgement, the Electronic Application Counselor is responsible for interviewing clients who are applying for Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), and enrollment in Qualified Health Plans (QHP) and insurance affordability programs through the NYS Health Care Exchange (HX) and Access NYC (ANYC). Review and verify client’s documentation and provide information and assistance with the electronic application process. Performs other related work.

FIA is recruiting for one (1) Eligibility Specialist 2, to function as an Electronic Application Counselor, who will:

- Conduct intake interviews with individuals and families applying for enrollment in Medicaid, Children
Health Insurance Program (CHIP) or qualified Health plans, as well as Cash Assistance (CA), and
Supplemental Nutrition Assistance Program (SNAP) through the New York State of Health
Marketplace and Access NYC.

- Provide counseling to clients to establish eligibility for affordable health coverage, CA, and SNAP
following the respective program specifications; provides information on the various health coverages
including premium tax credit and cost sharing reduction, and the various programs offered through
Cash Assistance and SNAP.

- Review clients’ documentation to complete the electronic application for eligibility and enrollment
in QHP, CA, SNAP; and scans, indexes and uploads documents into the State Health Exchange
site and POS. Encourages client use of self-service document return options such as mobile
document upload and self-service scanning.

- Provide assistance to clients in filling out the electronic application and facilitating enrollment,
following guidelines and procedures and compliance with privacy and security standards.

- Identify clients who applying for emergency cash assistance based on ANYC application and
routes to same day interview. Schedules clients for additional appointments or makes referrals
to other Community Based -organizations (CBO), CACs, the HX call center, or local Job and
SNAP centers if needed.

- Data enters updates completed through the NYS Health Care Exchange (HX) and POS related
to changes in income, resources, or changes in address, family composition and age to ensure
an effective transition and continuity of care and benefits.

- Prepare daily activity log of applications completed, deferred, withdrawn by consumers, as well
as log of case updates. Prepares activity log of enrollments/dis-enrollments and transfers for
submission to the EAC Unit Supervisor.

- Consult with the EAC Unit Supervisor as needed on overall problems and if questions arise
during the interview or when completing the electronic applications.

Qualifications

1. Completion of 60 semester credits at an accredited college; or
2. A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making decisions concerning eligibility for public assistance or unemployment, health benefits, social security, casualty, property or liability insurance, or other similar benefits; or
b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service representative responsible for making determinations; or
c. Dealing with social service agencies or aiding individuals in solving housing, social, financial or health problems as a community organization representative; or
3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements. Examples of unacceptable work experience include, but are not limited to, experience as a token clerk, check-out clerk, sales clerk, teacher’s aide, cashier, receptionist or secretary.