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Full-Time

Customer Experience Representative

Posted on 5/24/2024

ChowNow

ChowNow

201-500 employees

Online ordering platform for restaurants

Food & Agriculture
Consumer Software
Enterprise Software
Design
Entertainment

Compensation Overview

$18 - $22.63Hourly

+ 401(k) matching + Employee Stock Incentive Plan

Entry

Remote in USA

Category
Customer Experience
Customer Success & Support
Required Skills
Communications
Zendesk
Salesforce
Customer Service
Requirements
  • Experience with ticket-based systems (Salesforce, Zendesk, etc.) or similar CRM/database software
  • Availability to work shifts from 8:00am to 10:00pm, including weekends and holidays
  • At least 1 year of customer service experience with written and verbal communication
  • Past experience in technical customer service (email, phone, chat, or live)
  • Smart, independent, self-motivated, empathetic, passionate about supporting customers, and a team player
  • Organized, detail-oriented, capable of handling multiple responsibilities, especially a high volume of inbound phone calls
Responsibilities
  • Helping restaurants, diners, and delivery partners have a positive experience via phone, chat, text, and email
  • Processing 1,000 tickets per month and maintaining high-quality scores
  • Completing training, handling customer inquiries within set SLAs, escalating issues, and participating in the CS Badging Program

ChowNow is committed to empowering restaurants by providing them with a comprehensive online ordering system that operates without third-party commissions. This enables eateries to retain more of their earnings and fosters a financially healthy environment. Furthermore, the company is at the forefront in offering sustainable ordering options and robust marketing support, making it an appealing workplace for individuals passionate about innovative solutions in the food industry and customer engagement.

Company Stage

Series C

Total Funding

$64.1M

Headquarters

Santa Monica, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-1%

2 year growth

-28%

Benefits

Comprehensive health plans

Remote office stipend

Mental health coverage

Parental & family leave

Student loan assistance

Employee stock incentive plan

401(k) savings plan

Pet insurance

Fitness stipend

INACTIVE