Full-Time

Senior Customer Support Specialist

Queens, NY

Posted on 6/18/2024

Uber

Uber

10,001+ employees

Rides, deliveries, and freight services platform

Consumer Software
Data & Analytics

Senior

New York, NY, USA

Required Skills
Sales
Communications
Management
Customer Service
Requirements
  • 2+ years of Customer support experience in a high-volume environment
  • Attention to detail, problem-solving, and communication skills
  • Ability to navigate customer service operations without direct oversight
  • Empathy, punctuality, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management/resolution
  • Strong prioritization and time management
  • Sales, account management, or business development experience
  • Experience leading peers to achieve success metrics without direct manager oversight
  • Bachelor’s Degree
  • 1 Year of floor supervisory/manager experience or Keyholder
Responsibilities
  • Provide high-quality front-facing customer support
  • Ensure issues are resolved using procedures or are escalated promptly
  • Facilitate driver sign-ups and communicate the value proposition of driving with Uber
  • Engage and support Drivers and Earners already on the platform
  • Partner with management on improving/building support processes
  • Assist with local events and promotions
  • Troubleshoot and problem-solve through straight technical issues
  • Communicate effectively with various stakeholders when needed
  • Present to groups of drivers & earners
  • Act as an SME and provide feedback on processes, policies, and help with edge cases
  • Resolve complex cases and escalations on the floor
  • Provide basic support projects impacting greenlight KPIs and Expert engagement
  • Provide floor support projects impacting Greenlight KPIs and Expert engagement
  • Provide floor support and help manage the daily operational running of the hub
  • Work full-time on-site Monday-Friday standard 9:30 to 5:30 shift

At Uber, employees are at the forefront of redefining mobility and logistics services, working with cutting-edge technology to streamline the transportation of both people and goods. This company fosters a dynamic work environment that supports flexible earning opportunities and continuous innovation in essential services. The commitment to constantly reimagine and reinvent its services makes it a leader in the industry, providing an invigorating setting for professionals who thrive in fast-paced and evolving workspaces.

Company Stage

IPO

Total Funding

$24.8B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

12%

1 year growth

12%

2 year growth

6%