Full-Time
Customer Experience Specialist
TurboTenant
51-200 employees
Freemium landlord software for rental management
Compensation Overview
$25 - $27/hr
No H1B Sponsorship
Fort Collins, CO, USA
Hybrid
Two to three days in the office per week required; regular weekend availability is required.
 Customer Experience & Support (2) |
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- Have a history of online customer service experience and be comfortable in a fast-paced, high-volume work environment.
- Possess strong telephone skills, including effective communication, interpersonal abilities, professional phone etiquette, and proficient call management techniques.
- Be technologically adept and possess basic software knowledge, including Google Workspace, Microsoft Office, Slack, and Zoom.
- Be able to retain information quickly and juggle multiple tasks while remaining organized and adaptive.
- Have heightened attention to detail to ensure user issues and concerns are addressed and resolved.
- Be able to troubleshoot technical issues, determine root causes, and resolve them.
- Be able to work weekends on a regular basis and maintain a flexible schedule for staffing-related shift adjustments.
- Build relationships with landlords and renters and advocate for them through chat, email, and phone support.
- Participate with others in gathering and implementing ideas to improve the support provided to landlords and renters.
- Educate landlords about the benefits of TurboTenant software and services, understand their needs and goals, and support conversion to sign-ups and satisfied customers.
- Understand users’ needs and goals to drive sign-ups, increase annual recurring revenue conversion, and create satisfied customers.
- Take ownership of customer issues by asking questions, anticipating problems, and solving them while prioritizing and addressing users’ specific needs.
- Support TurboTenant users through proactive, empathetic, accountable, and continuously improving service.
- Operate according to TurboTenant’s values and the Customer Experience Team’s principles internally and externally.
- Influence users to adopt additional platform features when aligned with the company vision.
TurboTenant helps independent landlords and small property managers manage the rental process by advertising properties, capturing leads, screening tenants, and running online applications. It supports online rent payments, maintenance requests, and lease management from a single dashboard, with core features free and premium add-ons like advanced tenant screening and enhanced marketing tools available under a freemium model. It differentiates itself by focusing on simple, affordable tools for portfolios with a few properties rather than offering a bulky, all-in-one solution for large fleets. Its goal is to help small-scale landlords rent properties faster and manage them more efficiently with an easy-to-use platform.
Company Size
51-200
Company Stage
Series A
Total Funding
$10.2M
Headquarters
Fort Collins, Colorado
Founded
2015
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Simplify's Take
What believers are saying
- Autopilot expanded statewide in Colorado during July 2026, showing demand for flat-fee management.
- More than 1 million landlords and 40,000 repairs coordinated create strong usage momentum.
- Maintenance AI launched October 2025, reducing landlord toil and increasing Pro upsell opportunity.
What critics are saying
- TurboTenant faces FCRA exposure from tenant-screening errors; Sandofsky litigation reached Colorado in 2021.
- BBB shows 74 complaints in three years, signaling recurring customer-service and product friction.
- Autopilot and acquisition execution risk margin dilution if managed-services growth outruns software economics.
What makes TurboTenant unique
- TurboTenant serves independent landlords with freemium software plus managed Autopilot services.
- August 2026 TenantCloud acquisition broadens tools across listings, screening, leasing, rent collection.
- Snappt integration brings enterprise-grade fraud detection to small landlords using TurboTenant Pro.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Company Equity
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 2%TurboTenant, a property management software company, has acquired TenantCloud, combining two platforms to serve over 1 million independent landlords nationwide. The merger expands tools spanning listings, tenant screening, leasing, rent collection, and maintenance coordination. "TurboTenant and TenantCloud have spent the last decade on a shared mission, empowering independent landlords with a platform that makes renting simpler, smarter, and more successful," said Seamus Nally, TurboTenant's CEO. The acquisition follows TurboTenant's recent purchases of REI Hub, a rental property accounting software, and Azibo, a financial services platform for rental properties. TenantCloud was founded in 2016 and provides property management tools for landlords, managers, and owners. The combined platform aims to reduce administrative burden and support growth for independent landlords across the United States.
TurboTenant has expanded Autopilot, its flat-fee property management service, to Colorado. The service provides independent landlords with professional property management through local experts and TurboTenant's technology platform, avoiding traditional percentage-of-rent pricing models. Autopilot handles rental marketing, tenant communication, maintenance coordination, rent collection, and leasing support for a flat monthly fee. Services include professional photography, 3D tours, dedicated local support, and financial reporting through TurboTenant's platform. CEO Seamus Nally said the expansion offers Colorado landlords a modern alternative that reduces operational burden whilst protecting investments. The service is now available in cities including Denver, Boulder, Fort Collins, and Colorado Springs.
TurboTenant, a property management platform for independent landlords, has partnered with Snappt to integrate advanced fraud detection and income verification into its tenant screening services. The partnership brings enterprise-grade tools to TurboTenant Pro users, including direct income and employment verification and fraud detection technology with 99.8% accuracy. The integration addresses growing rental fraud risks, including fake pay stubs and manipulated financial documents. Snappt is trusted by eight of the top 10 US property management companies. TurboTenant serves over one million landlords with its all-in-one platform for property marketing, tenant screening, lease creation and rent collection. The enhanced screening features are now available to Pro users.
TurboTenant partners with Snappt to bring industry-leading fraud detection and income verification to independent landlords. * ACCESS Newswire * Jun 9, 2026 Updated Jun 9, 2026 * 0 The new integration gives independent landlords enterprise-grade tools to detect fraud, verify income, and make faster leasing decisions DENVER, CO / ACCESS Newswire / June 9, 2026 / TurboTenant, the leading all-in-one property management platform for independent landlords, today announced a new partnership with Snappt to enhance its tenant screening capabilities with advanced income verification and fraud detection. With this integration, TurboTenant Pro screening reports now include income and employment verification directly from the source, along with fraud detection technology that flags doctored documents, inflated income, and known bad actors with 99.8% accuracy. As rental fraud becomes increasingly sophisticated, landlords face growing risk when evaluating applicants. Fake pay stubs, fabricated employers, and manipulated financial documents are harder than ever to detect, often leading to costly tenant placements. This partnership brings enterprise-grade protection to independent landlords. "Independent landlords shouldn't have to guess whether an applicant is legitimate," said Seamus Nally, CEO of TurboTenant. "By partnering with Snappt, we're giving our landlords the same level of fraud detection and income verification trusted by the largest property management firms, built directly into the workflow they already use." Snappt is trusted by eight of the top 10 property management companies in the United States and is widely recognized as a leader in rental fraud detection. With these new capabilities, TurboTenant Pro users can: * Verify a renter's income and employment directly from the source * Detect fraudulent documents with 99.8% accuracy * Make faster, more confident decisions with clear fraud risk assessment "Rental fraud is evolving quickly, and landlords need better tools to keep up," said James Hyde, Chief Executive Officer at Snappt... "We're excited to partner with TurboTenant to bring our fraud detection technology to a broader audience and help independent landlords make smarter, safer leasing decisions." The enhanced screening features are now available to TurboTenant Pro users. ABOUT TURBOTENANT TurboTenant is a free, all-in-one property management platform designed to help independent landlords and real estate investors professionalize their rental businesses and improve tenant satisfaction. With TurboTenant, landlords can market properties across dozens of listing sites, manage leads and applications, create state-specific leases, and collect rent online. More than 1 million landlords use TurboTenant to manage their rentals with confidence. ABOUT SNAPPT Snappt is the industry-leading Applicant Trust Platform for the multifamily housing industry. Serving owners and operators protecting more than 2.3 million units, Snappt brings confidence, transparency, and efficiency to the leasing process by unifying advanced fraud detection, AI-powered identity and data checks, connected payroll and bank information, and verification of rent in a single platform. By helping property managers verify the truth behind every application, Snappt reduces risk, prevents bad debt, and protects community safety. Recognized for innovation and impact, Snappt has earned a spot on the Inc. 5000 list for two consecutive years. www.snappt.com MEDIA CONTACT: Kelly Maicon - 919.741.9784 View the original on ACCESS Newswire
TurboTenant has launched Autopilot, a flat-fee property management service for independent landlords seeking professional support without traditional management costs. The service handles tenant placement, showings, communications and maintenance coordination whilst maintaining landlord control and transparency. The platform has already placed over 9,000 tenants, manages 4,000 units and coordinated 40,000 repairs. Unlike traditional property managers charging 8–12% of monthly rent plus additional fees, Autopilot offers transparent flat-fee pricing. Founded by independent landlords, TurboTenant serves more than 900,000 landlords nationwide and processes $3 billion in annual rent payments. The company is expanding beyond its DIY rental management platform to support hands-on, hands-off and hybrid management styles.