Full-Time

Client Services Manager

Posted on 2/4/2025

PayNearMe

PayNearMe

201-500 employees

Flexible payments platform for diverse transactions

Fintech
AI & Machine Learning

Mid, Senior

Remote in USA

Remote position with a preference for candidates based in Santa Clara, CA or the United States.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
JavaScript
HTML/CSS

You match the following PayNearMe's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in a technical field (Computer Science, Engineering, Math) or related experience
  • 2-5 years of experience in technical support, implementation, or software development
  • Proficiency in web-based and native mobile integrations, with a focus on HTML, XML, JSON, Javascript, and APIs
  • Strong problem-solving skills and the ability to explain technical challenges to non-technical coworkers
  • Team player with a positive attitude and adaptability to changing priorities
  • Resilience in tracking down bugs and critical thinking skills.
Responsibilities
  • Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design
  • Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant
  • Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities
  • Provide technical support to existing merchants as they adopt new products or expand their current implementations
  • Develop code and build reusable tasks to streamline engineering work related to support and implementation
  • Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Apple Pay. This flexibility caters to a wide range of clients, including consumer lenders and online gaming companies, enhancing the payment experience for both customers and businesses. The platform also includes a cash payment service available at over 60,000 retail locations, making it easier for businesses to collect payments. PayNearMe focuses on user-friendliness, which helps collections agents work more efficiently. Additionally, the company uses artificial intelligence to enhance bill pay and personalize customer experiences. PayNearMe differentiates itself from competitors by offering a comprehensive range of payment options and a strong emphasis on customer satisfaction. The goal of PayNearMe is to provide a seamless and convenient payment experience for all users.

Company Stage

Series D

Total Funding

$156.1M

Headquarters

Santa Clara, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • The rise of BNPL services presents an opportunity for PayNearMe to expand payment options.
  • Increasing adoption of cryptocurrency payments could attract tech-savvy consumers to PayNearMe.
  • Open banking regulations expansion in the U.S. offers new integration opportunities for PayNearMe.

What critics are saying

  • Emerging fintech startups offering similar solutions could erode PayNearMe's market share.
  • Rapid AI technology evolution may outpace PayNearMe's current AI capabilities.
  • Reliance on partnerships like PayPal and Trustly poses risks if terms change or end.

What makes PayNearMe unique

  • PayNearMe offers a wide range of payment options, including cash and mobile-first methods.
  • The platform integrates AI to enhance personalized customer experiences and improve bill pay.
  • PayNearMe's partnerships with companies like Trustly enhance its open banking capabilities.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Professional Development Budget

INACTIVE