Full-Time
Client Services Manager
Posted on 1/22/2025
PayNearMe
201-500 employees
Flexible payments platform for diverse transactions
Mid, Senior
Remote in USA
Remote position with Santa Clara, CA mentioned.
- Bachelor’s degree in a technical field (Computer Science, Engineering, Math) or related experience
- 2-5 years of experience in technical support, implementation, or software development
- Proficiency in web-based and native mobile integrations, with a focus on HTML, XML, JSON, Javascript, and APIs
- Strong problem-solving skills and the ability to explain technical challenges to non-technical coworkers
- Team player with a positive attitude and adaptability to changing priorities
- Resilience in tracking down bugs and critical thinking skills.
- Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design
- Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant
- Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities
- Provide technical support to existing merchants as they adopt new products or expand their current implementations
- Develop code and build reusable tasks to streamline engineering work related to support and implementation
- Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.
PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Apple Pay. This flexibility caters to a wide range of clients, such as consumer lenders and online gaming companies, enhancing the payment experience for both customers and businesses. The platform includes a secure cash payment service available at over 60,000 retail locations, making it easier for businesses to collect payments. PayNearMe's user-friendly design improves the productivity of collections agents. Additionally, the company uses artificial intelligence to enhance bill pay and personalize customer experiences. Unlike many competitors, PayNearMe's diverse payment options and focus on customer satisfaction set it apart. The goal of PayNearMe is to provide a seamless and convenient payment experience while generating revenue through fees charged to businesses for processing payments.
Company Stage
Series D
Total Funding
$156.1M
Headquarters
Santa Clara, California
Founded
2009
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 1%
Simplify's Take
What believers are saying
- The rise of BNPL services presents an opportunity for PayNearMe to expand payment options.
- Increasing adoption of cryptocurrency payments could attract tech-savvy consumers to PayNearMe.
- Open banking regulations expansion in the U.S. offers new integration opportunities for PayNearMe.
What critics are saying
- Emerging fintech startups offering similar solutions could erode PayNearMe's market share.
- Rapid AI technology evolution may outpace PayNearMe's current AI capabilities.
- Reliance on partnerships like PayPal and Trustly poses risks if terms change or end.
What makes PayNearMe unique
- PayNearMe offers a wide range of payment options, including cash and mobile-first methods.
- The platform integrates AI to enhance personalized customer experiences and improve bill pay.
- PayNearMe's partnerships with companies like Trustly enhance its open banking capabilities.
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Benefits
Professional Development Budget