Title: Clinical Data Reporting Manager 

Location: Austin, TX (on site)

• Create workflow documents including departmental standard operating procedure; track changes to reporting process and provide appropriate training. Create schedules to ensure adequate staff is available for the workload and approve timecards. 
• Write and conduct yearly performance reviews where feedback and career plans are provided.                                            
• Interview potential candidates and influences final hiring selection.                                      
• Mentor and train new employees.                                     
• Work in conjunction with Sr. Director and RAQA on CRI root cause issues and log all pertinent data for resolution.                                              
• Perform random quality checks for all agents to maintain highest standards of accuracy and quality.           
• Maintain a tracking mechanism to monitor and track reporting errors. 
• Available real time for employees that require assistance.                              Provide appropriate coaching, counseling, direction, and resolution.                                    
• Complete special projects and other duties that may be assigned to meet business needs. 
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.                                          
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.                              

• Four-year Bachelor’s Degree in a relevant field of study preferred. 
• Combined years of professional experience may be considered equivalent to education requirements  
• At least 5 years of data entry/customer service experience required; plus a minimum of 6 months of experience in Clinical Data Reporting; and a minimum of 1 year experience in a lead and/or supervisory role. 
• Must be fluent in Clinical Data Reporting processes to coach the team as needed. 
• Experience with LIMS preferred. 
• Data collection and maintenance experience preferred. 

• Intermediate knowledge in Microsoft office applications and typing with excellence in spelling and grammar. Knowledge of numeric, oral, and written language applications. 
• Excellent attention to detail and organization skills. 
• Adaptability to change and self-starter. 
• Ability to deal with challenging circumstances.  
• Results-oriented. 
• Demonstrated ability to work creatively amidst competing priorities to meet goals/objective on time. 
• Ability to deliver training, mentoring, and constructive feedback in professional manner. 
• Ability to resolve negative personnel interactions. 
• Willingness to learn new tasks and possess a positive, service-oriented attitude. Ability to maintain professionalism during highly escalated situations. 
• Problem analysis and problem-solving skills preferred.