Manager of Clinical Data Reporting
Posted on 2/11/2023
Austin, TX, USA
Experience Level
Desired Skills
Customer Service
  • Four-year Bachelor's Degree in a relevant field of study preferred
  • Combined years of professional experience may be considered equivalent to education requirements
  • At least 5 years of data entry/customer service experience required; plus a minimum of 6 months of experience in Clinical Data Reporting; and a minimum of 1 year experience in a lead and/or supervisory role
  • Must be fluent in Clinical Data Reporting processes to coach the team as needed
  • Experience with LIMS preferred
  • Data collection and maintenance experience preferred
  • Intermediate knowledge in Microsoft office applications and typing with excellence in spelling and grammar. Knowledge of numeric, oral, and written language applications
  • Excellent attention to detail and organization skills
  • Adaptability to change and self-starter
  • Ability to deal with challenging circumstances
  • Results-oriented
  • Demonstrated ability to work creatively amidst competing priorities to meet goals/objective on time
  • Ability to deliver training, mentoring, and constructive feedback in professional manner
  • Ability to resolve negative personnel interactions
  • Willingness to learn new tasks and possess a positive, service-oriented attitude. Ability to maintain professionalism during highly escalated situations
  • Problem analysis and problem-solving skills preferred
  • Create workflow documents including departmental standard operating procedure; track changes to reporting process and provide appropriate training. Create schedules to ensure adequate staff is available for the workload and approve timecards
  • Write and conduct yearly performance reviews where feedback and career plans are provided
  • Interview potential candidates and influences final hiring selection
  • Mentor and train new employees
  • Work in conjunction with Sr. Director and RAQA on CRI root cause issues and log all pertinent data for resolution
  • Perform random quality checks for all agents to maintain highest standards of accuracy and quality
  • Maintain a tracking mechanism to monitor and track reporting errors
  • Available real time for employees that require assistance. Provide appropriate coaching, counseling, direction, and resolution
  • Complete special projects and other duties that may be assigned to meet business needs
  • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire

1,001-5,000 employees

Clinical genetic testing
Company Overview
Natera's mission is to change the management of disease worldwide with a focus on reproductive health, oncology, and organ transplantation.
  • Flexible medical plans
  • Investment options
  • Time off
  • Workplace perks
Company Core Values
  • A person behind every sample
  • Embrace diversity
  • Be accountable
  • Think team
  • Learn and nimble
  • Show me the data
  • Be ready to change the world
  • Integrity is in our DNA