General Manager

Job Description

As General Manager, you are the inspiration 🌟 for your team to create a positive and stimulating environment focused on teamwork. 🤝

You are the leader of a team of one hundred people 👥 whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky and friendly atmosphere that you create. Mama must be in good hands with you 👌.

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well. 💫

While maintaining high standards 📋 in our rooms/suites and standards in food 🍽️, services 🛎️, health and safety 🛡️, you ensure the profitability 💰 of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses. You manage and forecast budgets, as well as financial plans. 📈📊

In order to achieve these objectives 🎯, you collaborate with headquarters 🏢 especially on reporting results, as well as e-marketing and media campaigns.

If lists are more your thing:

• Fully own the commercials of your property and overall performance, from P&L, through to budgets, through to planning and forecasting.
• Play a key role in hiring decisions for the property. Find and keep the best talent.
• Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Execute the highest of Brand standards, financial performance, and quality of service.
• Provide hands-on leadership and support to your Heads of Departments in the day-to-day People management of each team.
• Oversee all hotel operations.
• Oversee all quality evaluation processes and strive to improve all qualitative metrics.
• Be ultimately accountable for delivering projects in your property.
• Serve as the hub for communications with guests, team, ownership, brand representatives and key vendors.
• Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn.
• Be a part of the evolution of Ennismore as it expands further in the US and Americas region.
• And everything else in-between…

Qualifications

MADE FOR YOU? ONLY IF…

• You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
• You have had a similar experience with team management of at least 100 people.
• You have experience leading successful openings or transitions with lifestyle properties where the experience is branded from beginning to end. 
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You know how to identify talents and develop them; red chair and buzzer: it’s your turn! 🛑🌟
• You are flexible in your schedule. Your working hours will be determined according to the needs of the business.
• You want to be at the heart of the action with your team, and not alone at your desk. 💪
• You have a knack for business development and you’re an experienced Manager.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are comfortable in the spotlight but always remain humble and kind.
• You are comfortable with the strategic as well as day to day detail.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.

YOUR LITTLE EXTRAS :

• You are not afraid to roll up your sleeves & do the dirty work.
• You develop talents to support the growth of the Mama Shelter Group. 💫🌏
• It’s not just the results that drive you, your team and your customers are your priority.