Enterprise Customer Enablement and Training Specialist

About AirOps

AirOps helps brands get found and stay found in the AI era. As the first end-to-end content engineering platform, we give marketing teams the systems to win visibility across traditional and AI search with one durable advantage: quality.

Thousands of marketers use AirOps to see how their brand shows up across the new discovery landscape, prioritize the highest-impact opportunities, and create accurate, on-brand content that earns citations from AI platforms and trust from humans. We are building the platform and profession that will equip a million marketers to lead the next chapter of marketing, where creativity and intelligent systems work together and quality becomes the strategy that lasts.

AirOps is backed by Greylock, Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, Alt Capital, and more than a dozen top marketing leaders, with hubs in San Francisco, New York, and Montevideo.

The Opportunity

This isn't a traditional support or enablement role - it's a chance to shape how the world's most innovative marketing teams master AI workflows.

You'll be the architect of customer success, training teams from their first login to becoming certified AI marketing experts who save 10+ hours per week and drive millions in pipeline. You'll work directly with Fortune 500 marketers, run private training sessions that influence $100K+ deals, and help scale a cohort program that's already graduated 150+ content engineers.

We need someone who can wants to own the privilege of turning interest into expertise, job security, and the next generation of marketers.

What You'll Actually Do

First 30 Days: Master the Platform

• Complete our internal Builder Certification (yes, you'll build real AI workflows)

• Shadow live enterprise enablement sessions

• Take ownership of 5-10 customer accounts currently managed by leadership

• Run our weekly office-hours for our most important and engaged users

Days 31-90: Own Customer Outcomes

• Lead weekly "Build With Me" sessions where you co-create workflows solving real business problems

• Run private cohort sprints for enterprise clients (think: 4 hours/day intensive training)

• Manage bi-weekly pulse checks with strategic accounts like Descript and Webflow

• Support our public cohort program (120 participants in our latest cohort!)

Beyond 90 Days: Scale Your Impact

• Design and deliver custom enterprise training programs (our target: 10-star experiences)

• Become a certified trainer for our 3-week AI Marketing Mastery cohort

• Build playbooks that turn one-off solutions into repeatable success patterns

• Influence product roadmap based on enterprise customer needs

Who Will Thrive in This Role

You're a natural teacher who gets excited about technology. You don't need to code, but you love figuring out how things work and explaining complex concepts simply. When you see someone have an "aha!" moment, it makes your day.

You're ambitious about your career in AI. This role is a launchpad. You'll be learning from customers building at the cutting edge, getting certified in the hottest skill in marketing, and positioned perfectly for growth as we scale.

You solve problems, not tickets. When a CMO at a $100M company is stuck, they need a strategic partner, not a help desk. You'll diagnose root causes, design solutions, and ensure they achieve their business outcomes.

Required Experience:

• 1-3 years minimum in customer success, technical onboarding, or product enablement (B2B SaaS preferred)

• Exceptional written and verbal communication - you'll be teaching Fortune 500 executives

• Experience with modern SaaS tools (we use Intercom, Slack, Notion, and similar platforms)

• Proven ability to manage multiple strategic accounts simultaneously

Bonus Points:

• You've supported technical products or AI tools

• You can read basic code or understand workflow logic

• You've run training sessions or workshops

• You're already experimenting with AI in your personal workflow

Why This Role, Why Now

Real Career Acceleration: In 12 months, you'll be an expert in a field that barely existed 12 months ago. Our last hire in a similar role is now leading enterprise accounts worth $500K+ annually.

Work That Matters: You're not just supporting software - you're helping marketing teams stay relevant in the AI revolution. When our customers say "AirOps saved my job," they mean it.

Incredible Network: Daily interaction with innovation leaders at companies like Webflow, Ramp, and Carta. These relationships will define your career.

The Timing is Perfect: We're transitioning from founder-led enablement to a scalable team. You'll have the infrastructure and playbooks to succeed, but enough greenfield to make the role your own.

The Interview Process

We move fast and respect your time:

1. Initial Chat (30 min) - Tell us why you're excited about AI and customer enablement

2. Practical Exercise (take-home, 1 hour) - Build a simple workflow and explain it to us like we're customers

3. Team Interview (45 min) - Meet potential colleagues and dive deep into the role

4. Founder Chat (30 min) - Discuss your career goals and how AirOps can help you achieve them

We'll give you feedback at every stage and move quickly - typically 7 days from first chat to offer.

Ready to become an AI enablement expert?

This role will fill quickly. If you're excited about teaching, technology, and transformation, we want to hear from you - even if you don't check every box.

Apply now and include a note about the most complex thing you've ever had to explain to someone. We love great teachers.

P.S. - We're serious about diversity and inclusion. Research shows that women and underrepresented groups often don't apply unless they meet 100% of the criteria. If you're excited about this role but don't check every box, please apply anyway. The best person for this job might be someone we haven't imagined yet.

Our Guiding Principles

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

Benefits

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Parental Leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!