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Clinical Robot Associate
Dallas, TX
Posted on 11/28/2022
INACTIVE
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • A high school graduate or possess a GED
  • Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
  • An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
  • Organized: you can juggle and make progress on multiple tasks simultaneously
  • Self-sufficient: you get things done, learn what you don't know, and can make quick decisions independently, as circumstances require
  • Able to lift up to 40 pounds
  • Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
  • Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don't shut down during the holidays and neither can our robots
  • Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps
  • Extraverted: you can strike up a conversation with anyone and everyone loves your presence
  • Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote
  • Results-oriented: you're happy to observe and take notes on end users interacting with the robot all day if that's what it takes
  • Passionate about healthcare and technology coming together to help people
  • Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
  • Passionate and clear-eyed when it comes to robots: you understand that there's a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn't glamorous
Responsibilities
  • Monitoring and safely assisting mobile service robots in a hospital environment
  • Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
  • Prioritizing the customer experience, ensuring their expectations are always met or exceeded
  • Communicating with hospital staff and, occasionally, the public regarding robot operation
Diligent Robotics

51-200 employees

Hospital assistance robotics
Company Overview
Diligent Robotics' mission is to make technical advances towards robots and humans working together side by side, with an emphasis on human-centric design. The company is developing a suite of artificial intelligence that enables robots to collaborate with and adapt to humans in everyday environments.
Benefits
  • Competitive salary & equity
  • Competitive health plan coverage