Field Service Engineer

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

As a member of the North American Merchant Gases Foods Team, this individual will play a key role supporting and growing our customer base in the Foods segment. This role is designed to provide support for Air Products line of proprietary cryogenic food processing equipment.

Primary Responsibilities:

• Troubleshooting customer equipment/process issues, managing equipment installations at customer sites, commissioning equipment at customer sites, conducting customer process audits, conducting customer trials, and working to identify new ways to add value for our customers as well as improve upon our equipment design/offerings.

• The individual will be responsible for fielding incoming customer phone calls for assistance with remote equipment troubleshooting. Main applications that this individual will support are liquid nitrogen for chilling/freezing food in cabinet freezers, nitrogen tunnel freezers, spiral freezers, blenders/grinders and other processing equipment.

• Support for modified atmospheric packaging with various industrial gases.  Most equipment will have a PLC or relay-based controls, so strong electrical skills are required.

• Familiarity inside a control cabinet with devices like relays, process controllers, solenoids, transducers, thermocouples, HMI/PLCs, and VFDs.  Additionally, most equipment has conveying systems, motors, cryogenic valving and other mechanical devices. Strong mechanical aptitude is a requirement. 

• Work hands-on in Food processing facilities that serve a variety of markets and will be in direct contact with Food items (seafood/shellfish, poultry, vegetables, breweries, beef, pork, etc.) and must be able to work in these environments.

• The individual will need to assess the customers’/prospects’ problem, analyze the data and develop a solution to resolve the problem in a timely fashion.

• The successful candidate is energized by solving difficult problems under the pressure of time and resource constraints.

• Startup support for customers, and providing input to our research group for new offering development. 

Required Qualifications:

• BS degree in engineering or technical trade school degree in a science/related field required.

• Strong communication skills are a requirement. Must work well with internal and external stakeholders and be able to handle challenging customer situations.

• Individual should have experience troubleshooting equipment and process related issues and feel comfortable working in a team environment.

• Strong electrical troubleshooting skills (PLC and relay based control systems) is critical to this role. Candidate must have these skills or demonstrate the ability to learn these skills quickly.

• Strong mechanical aptitude required: hands on work with motors, VFDs, conveyors, sprockets, pulleys, linkages, and the tools associated.

• Demonstrated ability to troubleshoot unique customer process issues.

• 5 or more years experience in industrial engineering/plant operations experience is a plus.

• Support all of US and Canada, ~50% travel with some weekend travel required. Some atypical business hours when traveling required.

What’s In It for You:

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees.

Check out some of our benefits below! 

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)  

• 401k with 100% vested company core AND company match (8%) 

• Paid Vacation, holidays, flexible holiday + sick time 

• Paid Parental leave (Up to 8 weeks )  

• Backup Child and Adult Care benefit  

• Adoption assistance   

• Flexible spending accounts (medical, dependent daycare)  

• Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D  

• Legal Plan & Identity theft coverage   

• EAP (Employee Assistance Program)  

• Many more supplemental benefits available

#LI-MO2

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products. 

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.  
  
We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.  

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [email protected]. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.