Facebook pixel

Client Services Operations Specialist
Posted on 9/9/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Requirements
  • 1+ years working in an administrative or operations role
  • Demonstrates a high attention to detail
  • Passion working on a team where customer satisfaction is the primary focus
Responsibilities
  • Process all daily inbound faxes
  • Scan and upload documents received via mail into our internal systems
  • Regionalize cases in Salesforce to ensure they are worked by the appropriate team member
  • Upload patient results to electronic medical record (EMR) platforms and other online platforms such as Concert Genetics
  • Assist with processing kit requests, as well as work with our kit vendor to obtain kit tracking information when there are logistic issues
  • Assist with Ad-Hoc projects and customer requests as needed
  • Participate in Client Services trainings and Invitae compliance
Desired Qualifications
  • Industry experience in biotech, life sciences, and/or health care is a plus
  • Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce is a plus
Invitae
Invitae is a medical genetics company.
Company mission
Invitae is a medical genetics company.