Full-Time
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Robert Reiser & Co
201-500 employees
Custom food processing equipment and services
No salary listed
Canton, MA, USA
In Person
On-site role; travel to customer sites required.
 Engineering Management (1) |
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- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Strong leadership and team coordination abilities.
- 3–5 years of project management experience or PMP certification.
- Strong technical background in pneumatics, hydraulics, and motor control circuitry.
- A customer-first mindset with strong communication and interpersonal skills.
- Prior field service experience, preferably involving travel and on-site customer work.
- Flexibility to travel and support installations during evenings or weekends as needed.
- Food industry experience is a plus.
- Manage the full installation lifecycle of customer food processing and packaging equipment from order through warranty completion with your Sales and Service teams.
- Create and manage installation cases in CRM (Microsoft Dynamics) for new equipment orders.
- Schedule and coordinate all aspects of installation timelines, adjusting priorities as needed based on customer needs and resource availability.
- Serve as the project lead to resolve technical and application challenges during installation, leveraging knowledge in pneumatics, hydraulics, and motor control systems.
- Provide daily support to technicians and maintain open lines of communication during customer installations that can extend into evenings and weekends.
- Travel to customer locations to lead and support equipment installs by technicians.
- Conduct post-installation follow-ups with customers to ensure complete satisfaction.
- Act as a backup to the Regional Service Manager when needed.
- Build strong relationships with customers through proactive communication and excellent customer service.
- Support and enforce adherence to internal SOP’s.
- Participate in continuous improvement efforts within the Service Department.
- Provide continuous feedback to the Technicians regarding performance.
- Food industry experience is a plus.
Reiser supplies customized and integrated food processing and packaging equipment solutions for a wide range of food-industry clients, from meat and poultry to seafood, prepared foods, and bakery. It sells machinery and provides extensive parts, maintenance, and support services to keep systems running. The equipment solutions are tailored to each customer’s needs, combining the sale of machinery with ongoing service to ensure optimal performance. Distinguishing factors include a 60+ year track record, a reputation for quality and reliability, and a customer-centric approach that emphasizes close collaboration and technical expertise to design solutions that fit specific operations. The company’s goal is to help customers operate efficient, reliable processing and packaging lines by delivering tailored equipment and comprehensive service throughout the machine lifecycle.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Canton, Texas
Founded
1945
Simplify's Take
What believers are saying
- Pet food shifts to meat-based formulations boost demand for Reiser's expertise.
- Premiumization drives flexible lines for air-dried and HPP pet formats.
- Human-like packaging trends increase need for Reiser's portioning equipment.
What critics are saying
- Handtmann captures share with higher-throughput Vemag alternatives in 12 months.
- Marel's AI lines reduce labor 30% and erode Reiser's protein clients by Q1 2027.
- FDA June 2026 mandate forces 20% client churn from Reiser's noncompliant grinders.
What makes Robert Reiser & Co unique
- Vemag sets industry standards for portioning accuracy and production speed.
- Imports German equipment since 1959 for North American meat processors.
- Custom solutions span meat, pet food, bakery, and seafood sectors.
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Benefits
Performance Bonus